Customer Service Advisor

HR GO Driving; Ashford; On-site; GBP 26,000; Full time

Job summary

A family run business in the United Kingdom is looking for Customer Service Advisors to provide exceptional service and manage client relationships. The role involves addressing customer queries, processing orders, and collaborating with teams to solve issues. Ideal candidates will have proven experience in customer service, strong communication skills, and CRM proficiency. This is a full-time, permanent position with a salary of £25,604 per annum.

Qualifications

• Proven experience in customer service and administration.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and other relevant tools.

Responsibilities

• Provide excellent customer service to clients.
• Manage customer enquiries and resolve issues.
• Build and maintain strong relationships with clients.
• Process orders, track shipments, and update clients.
• Collaborate with internal teams.
• Assist with account management duties.
• Keep accurate records of customer interactions.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Rapport building

CRM software proficiency

Job description

Job Title: Customer Service Advisor
Job Type: Full time/permanent (Office based)
Salary: £25,604 per annum

We are delighted to once again be exclusively assisting one of our favourite clients in their search for 2 x Customer Service Advisors to join their team, this is a fantastic opportunity to join a highly reputable family run business with great values and an amazing product range.

Key Responsibilities

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions

Skills and Qualifications

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools