Customer Representative

Thinkways; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service firm in the United Kingdom is seeking an Entry Level Customer Representative. The role involves handling inbound calls regarding policies, assisting with changes, and providing support throughout the claims process. Ideal candidates possess strong communication skills, are customer-oriented, and can adapt to various customer needs. You will receive comprehensive training and opportunities for career advancement.

Benefits

Training and development opportunities

Career advancement possibilities

Genuine support during training

Qualifications

• Experience in a fast-paced environment focusing on performance.
• Ability to deliver exceptional customer service.
• Energetic and positive attitude towards problem solving.

Responsibilities

• Handle inbound calls regarding customer policies.
• Assist customers with policy changes and claims.
• Support customers through financial difficulties.

Skills

Strong communication skills

Problem-solving abilities

Customer-centric approach

Ability to adapt communication style

Job description

Customer Representative

About The Team

We are looking for Customer Representatives who excel at providing expectational customer service and looking to work in a friendly, supportive and customer driven environment. We are a group that prides ourselves in delivering great results and as a Customer Representative you will be key to providing our customers with solutions to all their insurance needs. Working for Brightside is all about making a difference. A difference for our customers and for our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About The Role

• As a Customer Representative, you will take inbound calls from our customers helping them with queries about their existing policies.
• You'll guide customers through the process to make a change to their existing policy; whether it's a name or address change, or something more complex.
• Using your product knowledge and customer service skills you'll resolve and offer solutions.
• Building rapport and understanding each customer's requirements.
• You will also be required to support customers who are unable to complete our online journey.
• You will make outbound calls to our customers to confirm policies are correct.
• You will be responsible for managing team diaries and inboxes.
• Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options.
• Supporting customers in following the claims process.
• Supporting customers with the cancellation of their policies.

About You

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first.

You Will

• Be a strong communicator with the ability to adapt your style to each customer.
• Be energetic and have a positive approach to problem solving.
• You will need to be able to understand customer's needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.

What's in it for you?

You can expect to receive full training and the support until you're fully competent in the role. At every stage of the training we'll make sure you're happy and confident with what you've learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you'll also have opportunity to attain accredited industry qualifications.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: Administrative and Support Services