Customer Propositions Assistant

Matalan; Knowsley; On-site; GBP 22,000 - 30,000; Full time

Job summary

A retail company is seeking a Customer Propositions Assistant to support the development of customer propositions. Responsibilities include gathering insights, tracking performance metrics, and collaborating across teams. Ideal candidates should have experience in marketing or customer insight, alongside strong communication skills and proficiency in data analysis tools.

Benefits

20% staff discount

Thrive Recognition Scheme

Wellbeing support

Life Assurance

Pension Scheme

Qualifications

• Experience in marketing or customer insight relevant to retail preferred.
• Ability to analyze data and insights effectively.
• Team collaboration and project management skills needed.

Responsibilities

• Support in gathering data to inform customer propositions.
• Track performance metrics for customer propositions.
• Coordinate meetings and updates for proposition projects.

Skills

Strong written and verbal communication skills

Comfortable working with data and research tools

Good understanding of customer-focused marketing

Proficient in Microsoft Office and collaborative tools

Education

Previous work experience or relevant degree in marketing, brand, or customer insight

Tools

Excel

survey platforms

analytics dashboards

Job description

As Customer Propositions Assistant you will support the development and delivery of customer propositions that help define the Matalan brand to our customer base. You will work closely with the Customer Propositions Manager and the wider teams to help shape, test and communicate propositions that drive customer engagement and loyalty.

What you’ll be doing:

Proposition Development

• Support in gathering data and insights to understand customer needs, behaviours, and market trends.
• Contribute ideas to proposition initiatives that improve customer experience and brand differentiation.

Insight & Analysis

• Support the collection and organisation of customer and competitor insights to inform proposition planning.
• Track the performance of customer propositions through key metrics such as engagement, conversion, and satisfaction.
• Prepare summary reports and presentations for internal stakeholders.

Campaign & Communication Support

• Work with Brand and Digital Marketing teams to ensure propositions are clearly reflected across all campaigns.
• Assist in updating proposition materials and messaging across online and in-store channels.
• Assist in creation of narrative that reflects Matalan’s positioning across all new propositions.

Cross-Functional Collaboration

• Liaise with colleagues in CRM, Product, and Digital to help ensure proposition elements are implemented effectively.
• Coordinate meetings, timelines, and updates between teams working on proposition projects.
• Support administrative and organisational tasks to keep projects on track.

Qualifications

• Previous work experience or relevant degree within marketing, brand, customer insight, or a related role (retail experience desirable but not essential).
• Strong written and verbal communication skills.
• Comfortable working with data and research tools (e.g., Excel, survey platforms, or analytics dashboards).
• Good understanding of customer-focused marketing and brand principles.
• Proficient in Microsoft Office and collaborative tools (e.g., Teams, SharePoint, or similar).

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business