Customer Operations Programme Lead – Hybrid

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Manchester; Hybrid; GBP 45,000 - 62,000; Full time

Job summary

A prominent community organisation is seeking a Customer Operations Programme Manager to lead the Home Ownership team in either London or Manchester. This hybrid role prioritizes customer experience and journey mapping, demanding strong programme oversight and stakeholder collaboration. The ideal candidate will have extensive programme management experience, a solid understanding of customer frameworks, and excellent communication skills. The position offers a competitive salary and encourages a diverse and inclusive work environment.

Benefits

Competitive salary

Diverse and inclusive workplace

Qualifications

• Significant experience in managing multiple programmes in parallel.
• Strong understanding of project and programme governance.
• Experience in customer journey mapping or service improvement frameworks.

Responsibilities

• Lead the operational execution of activities for the Home Ownership team.
• Analyze customer insights to improve end-to-end customer experiences.
• Build trusted relationships with key stakeholders and produce insightful reports.

Skills

Customer experience

Journey mapping

Project governance

Communication

Collaboration

Job description

A prominent community organisation is seeking a Customer Operations Programme Manager to lead the Home Ownership team in either London or Manchester. This hybrid role prioritizes customer experience and journey mapping, demanding strong programme oversight and stakeholder collaboration. The ideal candidate will have extensive programme management experience, a solid understanding of customer frameworks, and excellent communication skills. The position offers a competitive salary and encourages a diverse and inclusive work environment.