Customer Operations Advisor – Debt Solutions

Encore Capital Group.; Saltcoats; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service representative for their office in Saltcoats. This full-time role involves handling inbound and outbound calls, providing exceptional customer service, and supporting vulnerable customers. The ideal candidate will have strong negotiation skills and a resilience to excel in a target-driven environment. The position offers a salary starting from £25,396 per annum, performance-related bonuses, and multiple employee benefits including training, overtime opportunities, and additional leave.

Benefits

Performance-related quarterly bonus

31 days holiday (pro rata)

Healthcare cash back plan

Travel insurance

Life assurance

Discounts and cashback on stores

Qualifications

• Strong negotiation skills are necessary for handling various customer situations.
• Resilience to thrive in a target-driven environment.
• Experience in customer service roles preferred.

Responsibilities

• Handle inbound and outbound customer calls with care.
• Provide exceptional customer service and support.
• Meet call quality standards and KPIs.

Skills

Negotiation skills

Resilience

Customer service experience

Job description

A leading financial services provider is seeking a Customer Service representative for their office in Saltcoats. This full-time role involves handling inbound and outbound calls, providing exceptional customer service, and supporting vulnerable customers. The ideal candidate will have strong negotiation skills and a resilience to excel in a target-driven environment. The position offers a salary starting from £25,396 per annum, performance-related bonuses, and multiple employee benefits including training, overtime opportunities, and additional leave.