Customer Operations Administrator

Bank of Ireland; Godmanchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in the UK is seeking an administrator for fleet management, focusing on customer service and support. You will handle penalty charge notices, coordinate license renewals, and maintain strong relationships with customers and colleagues. The ideal candidate will possess strong IT skills, excellent communication abilities, and experience in a similar role. The company offers a great work-life balance along with competitive benefits, including generous leave policies and health insurance contributions.

Benefits

24 days annual leave

Substantial health insurance contribution

Paid maternity leave

Qualifications

• Previous experience in fleet administration.
• Ability to work under tight timescales while maintaining accuracy.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle customer penalty charge notices (PCNs) and provide management information.
• Maintain relationships with customers and colleagues.
• Coordinate road fund license renewals and manage vehicle movements.

Skills

IT skills

Telephone communication skills

Administration skills

Problem-solving skills

Tools

Microsoft Excel

Job description

What is the opportunity?

This is an exciting opportunity to take care of key customer contacts and drivers and ensure that the highest standard of service is maintained. The role will also overlap into the Accounts department to provide additional support when required.

In this role, you will:

• Administrate and handle our customer's penalty charge notices (PCNs), along with providing customer PCN management information (Mi)
• Maintain good working relationships with colleagues and customers to deliver the highest levels of service
• Maintain an up to date knowledge of all systems used in the running and administration of the fleet so as to provide an effective and efficient operation
• Coordinate road fund licence renewals accurately and timely and handle MOT test reminders in a timely manner when required
• Manage vehicle movements on request and administrate the disposal of vehicles at auction
• Ensure all phone calls and emails are taken care of promptly and efficiently along with other general administrative tasks

What will make you stand out?

• Previous experience working in a fleet administration role, demonstrating proficient IT skills
• Be able to confidently and competently interact with customers, other business units and service agents alike to better ensure that our already strong relationships are maintained to their fullest
• The ability to work to tight timescales whilst maintaining accuracy and attention to detail
• Excellent telephone communications skills
• Good administration skills with experience of Microsoft Excel, good problem solving skills and proven track record to problem solve

Essential qualifications

There are no specific qualifications or minimal educational requirements for this role.

More about the team

Huntingdon based Marshall Leasing is an integrated vehicle leasing business and positioned 18th largest fleet leasing company in the UK. The business is service led and has previously been rated number one in the independent fleet eye customer survey. We have also been voted 'Fleet Service Company of the Year' and 'Fleet Leasing Company of the Year' by recognised industry organisations. We have also won the Fleet News Leasing Company of the year up to 20,000 vehicles.

The Operations team, including the Fleet Maintenance and Daily Vehicle Rental teams run Marshall Leasing customer's vehicle fleets and provide short term vehicle requirements from one day to several months, which forms an essential part of our service offering.

Why work with us?

Bank of Ireland prioritises work-life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• Better together - Self
• Take Ownership - Self
• Be Decisive - Self
• Manage Risk - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.