Customer Insights & Strategy Lead

Nationwide Building Society; Swindon; Hybrid; GBP 54,000 - 63,000; Full time

Job summary

A leading financial mutual in the UK is seeking an Insights & Reporting Manager to shape customer strategy through comprehensive insights. This role involves analyzing societal trends and translating them into actionable narratives for senior leadership. Ideal candidates should have experience developing consumer insights within financial services, be adept at presenting to various audiences, and excel in cross-functional collaboration. The position offers a hybrid working model, enabling flexibility while maintaining team coherence.

Benefits

Private medical insurance

Competitive pension scheme

Annual performance-related bonus

Career development training

Additional benefits through salary sacrifice

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Experience in developing consumer insight narratives for senior audiences.
• Ability to present clear and compelling insights to diverse audiences.
• Knowledge of macro-economic drivers and external financial services market.
• Experience in ambiguous situations and working under tight deadlines.
• Ability to collaborate with multiple teams for holistic insights.
• Confidence in working with data to inform decision-making.

Responsibilities

• Develop and coordinate insights to guide customer strategy.
• Track and analyze societal and market trends affecting customer needs.
• Synthesize insights into compelling narratives for senior leadership.

Skills

Consumer Insight Development

Presentation Skills

Understanding of Financial Services Market

Analytical Skills

Cross-Functional Collaboration

Commercial Acumen

Job description

A leading financial mutual in the UK is seeking an Insights & Reporting Manager to shape customer strategy through comprehensive insights. This role involves analyzing societal trends and translating them into actionable narratives for senior leadership. Ideal candidates should have experience developing consumer insights within financial services, be adept at presenting to various audiences, and excel in cross-functional collaboration. The position offers a hybrid working model, enabling flexibility while maintaining team coherence.