Customer Insights & Complaints Analyst

Just Group plc; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retirement specialist in the UK seeks a Customer Feedback Analyst to enhance customer experiences and analyze complaints data. You will identify pain points, produce management information, and recommend improvements to meet customer needs. Strong skills in customer service data analysis and proficiency with data insight tools like Excel or PowerBI are essential. The role offers a competitive salary, generous annual leave, and a supportive workplace culture focused on diversity and inclusion.

Benefits

Competitive salary

25 days annual leave plus a birthday day

Private medical cover

Generous bonus scheme

Opportunities for career progression

Qualifications

• Proven experience in complaints or customer service data analysis.
• Excellent analysis skills with the ability to interpret data accurately.
• Strong verbal, written communication, and interpersonal skills.

Responsibilities

• Produce timely and accurate MI at the Group level.
• Conduct root cause analysis to uncover themes and systemic issues.
• Recommend actions to improve customer experience.

Skills

Customer service data analysis

Data insight tools (Excel, PowerBI)

Communication skills

Problem-solving

Root cause analysis

Job description

A leading retirement specialist in the UK seeks a Customer Feedback Analyst to enhance customer experiences and analyze complaints data. You will identify pain points, produce management information, and recommend improvements to meet customer needs. Strong skills in customer service data analysis and proficiency with data insight tools like Excel or PowerBI are essential. The role offers a competitive salary, generous annual leave, and a supportive workplace culture focused on diversity and inclusion.