Customer Fleet Manager

Novuna Consumer Finance; Trowbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading finance company is seeking a Customer Fleet Manager for a hybrid role based in Trowbridge. The successful candidate will manage a portfolio of specialist accounts, ensuring optimal fleet performance. The position requires excellent stakeholder management and communication skills, with a focus on proactive problem-solving. You will work closely with internal teams and customers to maintain high service standards. Key benefits include an excellent bonus scheme, flexible working arrangements, and comprehensive wellbeing support.

Benefits

Excellent bonus scheme

Hybrid working options

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Excellent stakeholder management skills to build rapport and trust.
• Strong organizational skills to manage multiple priorities effectively.
• Proficient in identifying and resolving issues proactively.

Responsibilities

• Act as a point of contact for customer issues and resolutions.
• Monitor and manage operational oversight of customer fleets.
• Liaise with internal teams for best outcomes and support Account Managers.

Skills

Strong communication skills

Stakeholder management

Organizational skills

Problem-solving

Time management

Job description

Overview

Do you enjoy building strong relationships with customers? Are you passionate about delivering phenomenal customer satisfaction? Do you have a knack for spotting potential problems before they arise?

If your answer is 'yes' then keep reading.

Who we are

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do

As a Customer Fleet Manager you'll play a vital role in the smooth running of a portfolio of specialist customer accounts.

This 12-month FTC offers an exciting opportunity to gain hands-on experience across multiple areas of the business, including Account Management, Build and Remarketing, and our Operational teams. Acting as a key day-to-day liaison, you'll bridge the gap between Operational teams, Account Managers, and customers, working collaboratively with colleagues at all levels. You'll develop strong relationships with customers and stakeholders such as Transport Managers, fleet teams, and internal leaders.

This is a hybrid role, with a minimum of three days per week based in our Trowbridge office.

You\'ll also:

• Be the first point of contact for issues, taking responsibility for the coordination of resolution and providing regular updates to the customer
• Monitor and manage end to end operational oversight of the customer's fleet on a day to day basis to ensure we continue to deliver optimal performance against KPI's
• Liaise with internal teams to push for the best possible outcome for our customers
• Support our Account Managers with customer review meetings

What you'll bring

You have strong communication skills and excel at building effective relationships with both internal and external stakeholders. You're proactive in your approach and quick to identify and resolve issues as they arise. You'll bring strong organisational skills and the ability to juggle multiple priorities, with a clear commitment to achieving the best outcomes for our customers.

You'll be a great fit if you:

• Excellent stakeholder management, able to build rapport and deliver on your promises to ensure trust is built
• The ability to manage your time and workload effectively, identifying tasks that need priority focus
• The ability to influence stakeholders to reach resolutions
• A continuous improvement mindset with evidence of improving processes

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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