Customer-Facing Order & Support Specialist (12-Month)

Essity Ab; Hull and East Yorkshire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading hygiene and health solutions provider is seeking a Customer Facing & Order Management Representative for a 12-month fixed-term contract in Hull. In this role, you will ensure exceptional service by managing customer requests and liaising with Sales & Marketing teams. The ideal candidate will have a strong focus on customer satisfaction, experience in customer service, and proficiency in CRM systems and Microsoft Office. Join a company that values professional development and offers a collaborative and inclusive culture.

Benefits

Professional development opportunities

Collaborative and inclusive culture

Competitive total rewards

Qualifications

• Dedicated to delivering high levels of customer service and meeting commitments.
• Experience in handling enquiries, complaints, and requests effectively.
• Able to prioritise workloads and manage interruptions.

Responsibilities

• Serve as the main point of contact for customers and Sales & Marketing teams.
• Manage customer requests and queries in collaboration with sales representatives.
• Provide timely and effective administrative support.
• Proactively manage exception-based tasks to enhance customer experience.

Skills

Strong customer focus

Experience in customer service

Organisational skills

CRM systems familiarity

Microsoft Office proficiency

Job description

A leading hygiene and health solutions provider is seeking a Customer Facing & Order Management Representative for a 12-month fixed-term contract in Hull. In this role, you will ensure exceptional service by managing customer requests and liaising with Sales & Marketing teams. The ideal candidate will have a strong focus on customer satisfaction, experience in customer service, and proficiency in CRM systems and Microsoft Office. Join a company that values professional development and offers a collaborative and inclusive culture.