Customer Facing & Order Management Representative

BSN Medical; Dunstable; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading global hygiene and health company in Dunstable is looking for a Customer Facing & Order Management Representative to handle order processing and customer inquiries. The role involves working with NHS patients and internal teams, emphasizing strong communication and multitasking skills. Candidates should have customer service experience and be comfortable using Microsoft applications. This position offers a hybrid working model and includes an 8-week training period in the office.

Qualifications

• Experience in handling customer service enquiries via telephone is preferred.
• Proficient in managing sensitive information in accordance with data protection regulations.
• Ability to build trust-based relationships with patients and caregivers.

Responsibilities

• Process orders, enquiries, and collections professionally.
• Ensure calls are answered to agreed standards.
• Collaborate with logistics providers to ensure smooth service delivery.

Skills

Strong verbal communication skills

Confidence using Microsoft Outlook

Ability to multitask

Customer service experience

Tools

Microsoft Teams

Microsoft Excel

Job description

Customer Facing & Order Management Representative (f/m/d) page is loaded## Customer Facing & Order Management Representative (f/m/d)remote type: Hybridlocations: Dunstable, UKtime type: Full timeposted on: Posted Todayjob requisition id: Essity269434## **Customer Facing & Order Management Representative** **(f/m/d)**## **About the Role**We are looking for a Customer Service Call Handler to join our team on a 12-month assignment. In this role, you’ll be the first point of contact for NHS patients, care homes, internal teams, and our logistics providers. You’ll handle order processing, enquiries, and complaints with professionalism and empathy. This role involves direct interaction with patients and caregivers via the telephone.The position works on a rotating shift pattern, covering the hours 8.00am – 7pm Monday to Friday, and begins with 8 weeks of in-office training in Dunstable, followed by a hybrid working model (3 days in-office, 2 days from home).## **What You Will Do*** Process orders, enquiries, and collections, professionally, efficiently and kindly, aligned with Essity’s Beliefs & Behaviors.* Ensure telephone calls are answered to agreed standards whilst offering professional and efficient customer services to all internal and external contacts.* Build strong, trust-based relationships with patients and caregivers to support brand loyalty.* Comply with Caldicott principles and data protection regulations (GDPR, Data Protection Act 2018).* Collaborate with internal departments and logistics providers to ensure smooth service delivery.## **Who You Are*** You ideally will have experience handling customer service enquiries via telephone in a fast-paced environment – although not essential.* You demonstrate strong verbal communication skills and can adapt your tone to suit different audiences.* You are confident using Microsoft Outlook, Teams and excel.* You can manage sensitive information responsibly and in line with data protection regulations.* You are skilled at multitasking, prioritizing, and following through on customer requests.* You are comfortable working in a team and proactively seek support or clarification when needed.## **What We Can Offer You**Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.Innovate for Good | Excel Together | Be You with Us#LI-SA2## ## Application End Date:18 fev. 2026## ## Job Requisition ID:Essity269434Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!