Customer-Facing IT Support Engineer – Hybrid, Cloud & Security

Trade Association Forum Ltd; Farnborough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading industry organization is looking for a customer-facing IT Support Specialist. The role involves managing service desk tickets, providing effective support, and working on cloud technologies. Key skills include proficiency in Microsoft Windows 11, Microsoft 365, and experience with Apple iOS devices. This position supports a hybrid work model that includes time in both the Farnborough and London offices. Comprehensive benefits and a permanent full-time contract are offered.

Benefits

Bonus

Pension

Private health insurance

Life insurance

Season ticket loan

Cycle to work scheme

28 days annual leave

Enhanced parental leave

Long service additional annual leave

Qualifications

• Proficient in troubleshooting and supporting Microsoft Windows 11 environments.
• Experience with Microsoft 365 suite and building/configuring Windows laptops.
• Ability to configure and support Apple iOS devices.

Responsibilities

• Manage service desk tickets and provide timely support.
• Promote and enforce information security best practices.
• Collaborate with IT colleagues to ensure operational efficiency.

Skills

Microsoft Windows 11

Microsoft 365 (Exchange, SharePoint, OneDrive)

Active Directory

Apple iOS devices

Interpersonal skills

Problem-solving

Job description

A leading industry organization is looking for a customer-facing IT Support Specialist. The role involves managing service desk tickets, providing effective support, and working on cloud technologies. Key skills include proficiency in Microsoft Windows 11, Microsoft 365, and experience with Apple iOS devices. This position supports a hybrid work model that includes time in both the Farnborough and London offices. Comprehensive benefits and a permanent full-time contract are offered.