Customer Experience Specialist (Inbound Support)

Bidfood Care Home Magazine; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading foodservice provider in the UK is seeking a Customer Service Executive to join their Nottingham team. In this fast-paced role, you will handle inbound calls and emails, providing excellent support to customers. The ideal candidate will possess a friendly telephone manner, problem-solving skills, and a passion for delivering outstanding service. Enjoy a structured work schedule with comprehensive benefits, including paid holidays, and the chance to join a diverse, caring workforce.

Benefits

25 days holiday plus bank holidays

Employee contribution matched for retirement plan

Life insurance

Access to confidential support and counseling

Health plan for family medical costs

High street discounts

Access to up to 20% of pay before payday

Opportunity to buy dental and critical illness cover

Qualifications

• Experience handling inbound calls is preferred.
• Ability to work well as part of a team.
• Passion for delivering excellent customer service.

Responsibilities

• Handling inbound calls and responding to customer emails.
• Resolving customer service issues with confidence and care.
• Providing quick and effective solutions.

Skills

Friendly telephone manner

Experience handling inbound calls

Highly organised

Strong attention to detail

Problem-solving skills

Excellent customer service

Tools

Microsoft Office

Job description

A leading foodservice provider in the UK is seeking a Customer Service Executive to join their Nottingham team. In this fast-paced role, you will handle inbound calls and emails, providing excellent support to customers. The ideal candidate will possess a friendly telephone manner, problem-solving skills, and a passion for delivering outstanding service. Enjoy a structured work schedule with comprehensive benefits, including paid holidays, and the chance to join a diverse, caring workforce.