Customer Experience Specialist: Hybrid Role with Growth

Motability Operations Limited; City of Edinburgh; Hybrid; GBP 34,000 - 35,000; Full time

Job summary

A leading mobility solutions provider is seeking a Customer Experience Specialist in Edinburgh, offering a salary of £34,376 and a hybrid working model. You will empower customers by resolving their queries with empathy and efficiency. The role provides excellent professional development opportunities and a great work-life balance, with benefits such as free parking, subsidised meals, and an inclusive work environment that values diversity. Join us in making a real difference for over 800,000 customers across the UK.

Benefits

Annual discretionary bonus

15% non-contributory pension

Private Medical Insurance

Cycle to Work Scheme

Employee Discount Scheme

Free Barista coffee

Funded health screening for over 50s

Qualifications

• Experience in a customer service role is preferred.
• Desire to grow and improve customer experience.
• Natural listening skills and interpersonal relationship abilities.

Responsibilities

• Own calls through to resolution and excel in a fast-paced environment.
• Handle sensitive calls with empathy and establish trust.
• Communicate effectively with customers from varied backgrounds.

Skills

Achiever

Communicator

Influencer

Fast-paced environment

Job description

A leading mobility solutions provider is seeking a Customer Experience Specialist in Edinburgh, offering a salary of £34,376 and a hybrid working model. You will empower customers by resolving their queries with empathy and efficiency. The role provides excellent professional development opportunities and a great work-life balance, with benefits such as free parking, subsidised meals, and an inclusive work environment that values diversity. Join us in making a real difference for over 800,000 customers across the UK.