Customer Experience Specialist – Click & Collect

Arnold Clark Group; Southampton; On-site; GBP 25,000; Full time

Job summary

A leading automotive retailer is looking for a Customer Service Executive in Southampton to enhance customer experiences during car collections. This role requires great people skills, attention to detail, and a passion for customer service. Responsibilities include facilitating the handover process, preparing documentation, and assisting customers with selling their cars. The position offers a competitive salary along with bonuses and comprehensive benefits. Ideal candidates will thrive in a fast-paced environment and be committed to delivering outstanding service.

Benefits

£24,500 + performance-related bonus of up to £7,800 per annum

33 days’ annual leave

Flexible working hours

Generous employee discounts

Private health care and sick pay cover

Maternity and paternity packages

Qualifications

• Full of energy and enthusiasm, with great people skills.
• Good attention to detail when handling documentation.
• A confident communicator with a positive attitude.

Responsibilities

• Completing the handover and purchase of cars for our Click & Collect service.
• Preparing handovers for the day ahead.
• Helping customers sell their car through our Sell Your Car service.

Skills

Great people skills

Attention to detail

Confident communicator

Willing to learn

Full UK driving licence

Problem-solving

Ownership of situations

Job description

A leading automotive retailer is looking for a Customer Service Executive in Southampton to enhance customer experiences during car collections. This role requires great people skills, attention to detail, and a passion for customer service. Responsibilities include facilitating the handover process, preparing documentation, and assisting customers with selling their cars. The position offers a competitive salary along with bonuses and comprehensive benefits. Ideal candidates will thrive in a fast-paced environment and be committed to delivering outstanding service.