Customer Experience & Resolution Specialist

Dwr Cymru; Caerphilly; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water utility company is seeking a Customer Resolution Officer in Caerphilly. The role involves managing customer communications effectively and ensuring compliance with service agreements. Candidates should have experience in Water/Wastewater services and demonstrate excellent problem-solving and customer service skills. The position is temporary for 18 months, offering various employee benefits including competitive salary and opportunities for professional growth.

Benefits

33 days annual leave

Enhanced employer pension contributions

Gym and fitness discounts

Health Cashback scheme

Option to buy additional annual leave

Qualifications

• Experience related to Water/Wastewater services delivery.
• Proven track record in providing excellent customer service.
• Ability to drive and embed change in a dynamic environment.
• Knowledge of operational business and customer service excellence.

Responsibilities

• Provide effective customer communication at all times.
• Manage case load to prevent customer complaints.
• Schedule work for customer service and environmental incidents.
• Monitor incoming feedback and ensure workflow continuity.

Skills

Customer communication

Problem-solving

Organizational skills

Attention to detail

Tools

GIS

SAP

Watercore

Job description

A leading water utility company is seeking a Customer Resolution Officer in Caerphilly. The role involves managing customer communications effectively and ensuring compliance with service agreements. Candidates should have experience in Water/Wastewater services and demonstrate excellent problem-solving and customer service skills. The position is temporary for 18 months, offering various employee benefits including competitive salary and opportunities for professional growth.