Customer Experience & Quality Lead

Celeros Flow Technology LLC; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global flow control solutions provider is looking for a Customer Satisfaction Leader in Glasgow. The role involves coordinating responses to customer concerns and promoting a culture of continuous improvement. The ideal candidate will have knowledge of ISO9001-2015, experience in risk management, and a high level of computer proficiency. Benefits include opportunities for development, a competitive bonus structure, and 33 days of holiday annually.

Benefits

Opportunities to develop

Bonus

33 days holiday (inclusive of bank holidays)

Holiday buy and sell

Pension

Life Cover

Employee Assistance Program

Qualifications

• Demonstrated experience in risk management and root cause analysis.
• High level of computer proficiency, including MS Office.
• Skilled in improvement project preparation and delivery.

Responsibilities

• Coordinate responses to customer concerns.
• Drive customer satisfaction and feedback resolution.
• Manage financial reviews and drive improvements.

Skills

ISO9001-2015 knowledge

Risk management

Root Cause Failure Analysis

Computer proficiency

Improvement project delivery

Customer interface development

Data analysis and reporting

Internal and External audits

Tools

MS Office

PowerPoint

Job description

A global flow control solutions provider is looking for a Customer Satisfaction Leader in Glasgow. The role involves coordinating responses to customer concerns and promoting a culture of continuous improvement. The ideal candidate will have knowledge of ISO9001-2015, experience in risk management, and a high level of computer proficiency. Benefits include opportunities for development, a competitive bonus structure, and 33 days of holiday annually.