Customer Experience Liaison – Hybrid Admin & Travel

United Kingdom Accreditation Service Limited; Staines-upon-Thames; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A national accreditation body in Staines-upon-Thames is seeking a Customer Liaison Officer to join their Customer Services Team. This full-time role offers hybrid working options. Responsibilities include providing administrative support, liaising with customers, coordinating travel arrangements, and maintaining databases. The ideal candidate will possess excellent customer service skills, strong communication abilities, and proficiency in Microsoft Office. The role is pivotal in ensuring the smooth processing of accreditation casework and enhancing customer satisfaction.

Qualifications

• Demonstrable experience of working as part of a team.
• Ability to prioritize workload to meet deadlines.
• Good knowledge of Microsoft Office software.

Responsibilities

• Coordinate visit arrangements.
• Provide customers with visit confirmations and quotes.
• Maintain and update databases.
• Respond to internal and external enquiries.
• Assist in organizing meetings.

Skills

Excellent customer service skills

Accurate written communication

Clear verbal communication

Teamwork

Prioritization of workload

Knowledge of Microsoft Office software

Job description

A national accreditation body in Staines-upon-Thames is seeking a Customer Liaison Officer to join their Customer Services Team. This full-time role offers hybrid working options. Responsibilities include providing administrative support, liaising with customers, coordinating travel arrangements, and maintaining databases. The ideal candidate will possess excellent customer service skills, strong communication abilities, and proficiency in Microsoft Office. The role is pivotal in ensuring the smooth processing of accreditation casework and enhancing customer satisfaction.