Customer Experience Leader — Fast-Paced Retail

Morrisons; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Service Manager to enhance customer experience and drive team performance. This role involves leadership in delivering exceptional service, managing team dynamics, and ensuring effective communication across departments. Candidates should possess experience in fast-paced environments and skills in team management. The position offers excellent training, competitive salary, and a comprehensive benefits package, including a generous bonus and private healthcare.

Benefits

Generous bonus

Attractive pension scheme

Private healthcare

Colleague discount

Qualifications

• Experience leading a team in a fast-paced environment.
• Ability to communicate effectively and share best practices.
• Capability to build relationships with stakeholders.

Responsibilities

• Lead and empower team for outstanding customer service.
• Manage department scheduling and performance.
• Deliver training and develop talent within the team.
• Ensure seamless communication across departments.

Skills

Team management

Communication

Relationship building

Adaptability

Job description

A leading UK supermarket is seeking a Customer Service Manager to enhance customer experience and drive team performance. This role involves leadership in delivering exceptional service, managing team dynamics, and ensuring effective communication across departments. Candidates should possess experience in fast-paced environments and skills in team management. The position offers excellent training, competitive salary, and a comprehensive benefits package, including a generous bonus and private healthcare.