Customer Experience Insights Architect

BT Ireland; Aberdare; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking an Insight Manager in Aberdare, UK. In this role, you'll design and maintain data infrastructures essential for supporting analytical decision-making. You will lead a small team and collaborate with different departments to ensure robust data integration and governance. The ideal candidate has expertise in SQL, data modeling, and automation. This position emphasizes customer journey analytics and problem-solving, fostering a collaborative environment focused on insights.

Qualifications

• Advanced query writing and optimization, especially for Big Query.
• Designing robust, normalized and denormalized models for analytics.
• Skilled in working with data across multiple systems and platforms.

Responsibilities

• Develop robust data architectures to measure end-to-end customer journeys.
• Act as the data domain expert for Customer Experience.
• Enable timely and historical reporting through well-structured data models.

Skills

SQL Expertise

Data Modelling

Cross-Platform Data Handling

Scripting & Automation

Data Governance & Security

Customer Journey Analytics

Business Acumen

Problem-Solving

Collaboration

Tools

Python

Job description

A leading telecommunications company is seeking an Insight Manager in Aberdare, UK. In this role, you'll design and maintain data infrastructures essential for supporting analytical decision-making. You will lead a small team and collaborate with different departments to ensure robust data integration and governance. The ideal candidate has expertise in SQL, data modeling, and automation. This position emphasizes customer journey analytics and problem-solving, fostering a collaborative environment focused on insights.