Customer Experience Agent

Maersk Company; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Liverpool is seeking a passionate Customer Experience Consultant to deliver exceptional service and manage client interactions. Candidates should thrive in a team environment, possess strong communication and problem-solving skills, and have a knack for client-centric solutions. Experience in logistics is a plus, and proficiency in Microsoft Office is expected. Join us to make an impact within a diverse and inclusive workplace!

Benefits

25 days annual leave

Annual bonus

Pension scheme

Daily lunch allowance

Access to mental health tools

Responsibilities

• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Strong communication skills

Problem-solving skills

Client-centric attitude

Ability to work in a fast-paced environment

Tools

Microsoft Office

Job description

Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what’s possible—setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

What’s in it for you?

A dynamic, international environment where your ideas matter

25 days annual leave (option to buy/sell 5 days)

Annual bonus, pension scheme, and family‑friendly benefits

Daily lunch allowance and on‑site canteen

Access to mental and financial health tools through our Employee Assistance Program

About the Role

We’re looking for Customer Experience Consultants who are:

Collaborative – thrive in a team environment and build strong relationships

Solutions‑focused – proactive in problem‑solving and process improvement

Client‑centric – passionate about delivering world‑class service. You’ll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.

Key Responsibilities

• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third‑party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply chain projects and continuous improvement initiatives

What We’re Looking For

• Passion for customer satisfaction and service excellence
• Strong communication and problem‑solving skills
• Ability to work in a fast‑paced, evolving environment
• Previous logistics experience is a plus
• Proficiency in Microsoft Office

Ready to make an impact? Apply now and join a team that goes all the way for our customers, society, and each other.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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