Customer Delivery Driver - Hayes Yeading Extra

Tesco; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK supermarket chain seeks a Customer Delivery Driver to ensure product delivery from local stores to customers. The role involves maintaining the cleanliness of delivery vehicles, engaging with customers, and ensuring quality service. Candidates must possess a valid driving licence and show commitment to high service standards. The position offers flexible hours, starting pay of £13.35 an hour, guaranteed weekly hours, and a supportive environment. Enthusiasm and teamwork are key to success in this dynamic role.

Benefits

Flexible working hours

Supportive management

Inclusive workplace environment

Qualifications

• A valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points.
• Ability to talk to customers and handle changes to their orders.

Responsibilities

• Clean and tidy the van and trays for deliveries.
• Build relationships with customers and colleagues.
• Load the van and check roadworthiness.
• Deliver within the specified time slot.

Skills

Customer service excellence

Teamwork

Communication

Drive and energy

Job description

Availability Window

• Sun: 08:00-18:00
• Mon: 18:00-22:00
• Thu: 19:00-23:00
• Sat: 08:00-18:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, with flexible opportunities for 12 hours.

The table shows the periods of time in the week we would like you to be available. You will have 3 weeks' notice of your shifts.

Customers are at the heart of everything we do.

As the face of Tesco on the road, we deliver from Lands' End to John O'Groats. Your role is more than driving – it’s about helping others and delivering great service with a smile.

Hands on, physical, full variety. No two shifts are the same. You are the boss of your day, with support from Managers and colleagues.

Whether you want flexibility, stability or a career change, everyone is welcome.

Responsibilities

• I ensure the van and trays used are clean and tidy.
• Leave the back yard clean, tidy and clear of rubbish; pick up litter as I see it.
• Ensure trays are washed as part of the tray wash process.
• Load the van as required, checking the van for roadworthiness.
• Talk to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Take care of products/deliveries as if they were my own.
• Explain to the customer that they will not be charged any more for their substitutions.
• Deliver during the customer’s time slot.
• Call the customer before arriving at their property if early.
• Call the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
• Act quickly to respond to the changing needs of our customers and embrace change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Share ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Qualifications & EEO

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We only recruit individuals who have passed the school leaver’s age. We only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.