Customer Contact Centre Advisor

Hollywood Bowl; Hemel Hempstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading family entertainment provider is seeking a Contact Centre Advisor in Hemel Hempstead. You will ensure excellent customer service by answering calls, advising on bowling experiences, and generating additional sales through your communication skills. The role requires a motivated and enthusiastic individual who thrives in a team setting and is committed to exceeding targets. This position offers a fast-paced environment with the opportunity for bonuses and other benefits.

Benefits

Monthly Bonus Scheme

Free games vouchers

30% Discount on food and drink

Team Member of the Month awards

Contributory Pension Scheme

Qualifications

• Must be a great communicator and passionate about delivering excellent customer service.
• Ability to work as part of a team and exceed targets.
• Flexible and dedicated with a positive attitude.

Responsibilities

• Answering between 1200 and 3000 calls a day from customers.
• Selling and advising on bowling experiences to customers.
• Generating additional sales through recognizing customers' needs.

Skills

Confident and professional telephone manner

Motivated and enthusiastic

Excellent communication

Job description

The Why...

As well as a competitive hourly rate you’ll also receive the following non-contractual benefits:

• Monthly Bonus Scheme
• Great incentives throughout peak times
• Free games vouchers
• 30% Discount on food and drink when visiting with friends and family
• Team Member of the Month awards
• Long Service Awards
• Contributory Pension Scheme (after a qualifying period)
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.

If you’re looking for a role that offers real pace and variety Hollywood Bowl Group is the place to be.

The What...

Our busy Contact Centre located in Hemel Hempstead, Hertfordshire takes between 1200 and 3000 calls a day from our customers and 4000+ calls at peak times of the year – that’s why we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally.

You’ll be selling and advising on our bowling experience to both current and potential customers through incoming and outgoing calls. You’ll recognise their needs to generate additional sales and ensure they receive the best offers. We answer calls from both our UK Hollywood Bowl and Puttstars centres, and also our 6 Splitsville sites in Canada.

As a Contact Centre Advisor you’ll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player you’ll be flexible and dedicated at all times and you’ll ensure the best customer service is delivered to each and every customer.

If you’re a great communicator and passionate about delivering excellent customer service, Hollywood Bowl Group is definitely the place to be.

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.