Customer Consultant

Encore Capital Group.; Saltcoats; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service representative for their office in Saltcoats. This full-time role involves handling inbound and outbound calls, providing exceptional customer service, and supporting vulnerable customers. The ideal candidate will have strong negotiation skills and a resilience to excel in a target-driven environment. The position offers a salary starting from £25,396 per annum, performance-related bonuses, and multiple employee benefits including training, overtime opportunities, and additional leave.

Benefits

Performance-related quarterly bonus

31 days holiday (pro rata)

Healthcare cash back plan

Travel insurance

Life assurance

Discounts and cashback on stores

Qualifications

• Strong negotiation skills are necessary for handling various customer situations.
• Resilience to thrive in a target-driven environment.
• Experience in customer service roles preferred.

Responsibilities

• Handle inbound and outbound customer calls with care.
• Provide exceptional customer service and support.
• Meet call quality standards and KPIs.

Skills

Negotiation skills

Resilience

Customer service experience

Job description

Do you enjoy working in sales focused roles or looking for a role in Customer Service?

Do you have the resilience and drive to excel in a target driven environment?

Do you have good negotiation skills?

If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office,KA21 5JT, just a few minutes walk from Saltcoats station, due to start on 2nd March 2026

Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.

• A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
• A performance related quarterly bonus, which is paid monthly - you could earn around an additional £300-£500 plus a month!
• 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
• Discount and cash back on hundreds of high-street shops.
• Overtime opportunities
• Insurance - healthcare cash back plan, travel insurance, life assurance.

Training and Shifts:

You’ll spend the first four weeks in office for training Monday-Friday between 8:00am and 4:30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

Week 1 – Monday to Friday 8:00am - 4:30pm

Week 2 – Monday to Friday 9:00am- 5:30pm

Week 3 – Monday: 12:30pm- 8:00pm

Saturday (1 in 3): 9am-1:30pm

Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.

What you’ll be doing:

• Handling inbound and outbound dialler based calls.
• Providing exceptional customer service via telephone.
• Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
• Hitting your call quality standards and KPIs.
• Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.

Next steps:

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.

Diversity and inclusion

We are looking for diverse talent. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18.

CCASAL