Customer-Centric Property Relationship Lead

Grosvenor; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading property management firm in London is seeking a Property Relationship Manager to enhance customer relationships across a diverse portfolio of properties. You will be responsible for providing exemplary customer service, capturing valuable insights, and ensuring compliance with safety regulations. This role requires excellent communication skills and a passion for sustainability. The firm supports hybrid working to foster a flexible work environment.

Benefits

Flexible working options

Sustainability and community engagement initiatives

Diversity and inclusion support

Qualifications

• Experience in flex offices operation with a customer-centric approach.
• Strong spoken and written English skills.
• Proven ability in managing a diverse property portfolio.

Responsibilities

• Provide exemplary customer service and build strong customer relationships.
• Capture and share customer insights for decision-making.
• Ensure compliance with safety and health regulations.

Skills

Exemplary customer-focused attitude

Strong communication skills

Technical building knowledge

Understanding of sustainability

Education

MRICS/IRPM accreditation (desirable)

Job description

A leading property management firm in London is seeking a Property Relationship Manager to enhance customer relationships across a diverse portfolio of properties. You will be responsible for providing exemplary customer service, capturing valuable insights, and ensuring compliance with safety regulations. This role requires excellent communication skills and a passion for sustainability. The firm supports hybrid working to foster a flexible work environment.