Customer Category Manager

Acu IT; Market Drayton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading dairy company based in Market Drayton is seeking a Customer Category Manager to drive category growth and strengthen customer partnerships. The role involves leading the development of growth plans, fostering effective communication, and analyzing data for insights. Ideal candidates should possess a Bachelor's degree, strong presentation skills, and the ability to build stakeholder relationships. This full-time position offers a competitive salary, a company car, and comprehensive benefits in a hybrid work setting.

Benefits

Competitive salary + bonus scheme

Company car

Generous annual leave

Contributory pension plan & Life Assurance

Employee Assistance Programme & flexible benefits

Exclusive discounts at 800+ retailers

Qualifications

• Ability to analyze data to identify trends and opportunities.
• Experience in presenting a compelling vision for growth.
• Strong understanding of commercial processes.

Responsibilities

• Lead development of category growth plans.
• Act as primary category contact and drive communications.
• Support a coaching culture within the team.

Skills

Data-driven storytelling

Stakeholder relationship building

Presentation skills

Negotiation skills

Education

Bachelor's degree or equivalent experience

Tools

Circana

Kantar

Job description

Mller UK & Ireland is wholly owned by Unternehmensgruppe Theo Mller, which employs over 31,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private‑label dairy products made with milk from 1,300 farmers in Britain. Mller is ranked within the top 20 in The Grocer's Top 100 list of Britain's biggest brands and is picked from shelves millions of times each year.

Mller Milk & Ingredients aims to be Britain's private‑label dairy leader and produces branded and private‑label fresh milk, cream, butter, and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Mller Yogurt & Desserts is the UK's leading yogurt manufacturer, aiming to create millions more Mller moments for its consumers. It is responsible for major brands like Mller Corner, Mller light, Mller Bliss, Mller Rice, FRijj, and Mller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It supplies the UK private‑label yogurt market from a dedicated, state‑of‑the‑art yogurt facility.

Customer Category Manager

Location: Market Drayton (Hybrid)

Contract Type: Full‑time, Permanent

Bring your passion for category growth and data‑driven storytelling to Mller.

At Mller, we’re proud to craft products that bring moments of pleasure to millions. As a Customer Category Manager, you’ll be at the heart of our commercial strategy, building trusted customer partnerships, unlocking category growth and championing the Mller brand through insight‑led thinking.

What You’ll Do

• Lead the development and delivery of category growth plans and the SBD Vision, including Perfect Store Standards across all formats (in‑store and online).
• Act as the primary category contact for your customer base, supported by a clear external contact strategy.
• Drive simple, effective cross‑functional communication on category performance, NPD status and actionable insights.
• Represent the voice of the customer and category in brand development, acting as a Brand Champion.
• Support a coaching culture, encouraging team development and collaboration.
• Contribute to strategic business processes including SBRs, account planning and JBPs.
• Analyse data to identify trends and opportunities, turning insights into compelling commercial stories.

What You’ll Bring

• A bachelor's degree or equivalent experience.
• A confident, articulate and adaptable communication style.
• A positive, can‑do mindset with the ability to build strong stakeholder relationships.
• Curiosity and creativity in presenting a compelling vision for growth.
• A keen eye for detail, with the ability to think strategically and challenge the status quo.
• A self‑motivated approach and a desire to support both personal and team development.

Desirable Experience Includes

• Working knowledge of Circana, Kantar and retailer data systems (e.g. Sainsbury’s SIP).
• Presentation and negotiation skills.
• Basic leadership experience and a strong understanding of commercial processes.

Why Mller?

We’re a values‑led business with a passion for quality, innovation and our people. When you join Mller, you’re not just taking a job – you’re becoming part of a team that’s proud to make products people love. Here’s what’s in it for you:

• Competitive salary + bonus scheme
• Company car
• Generous annual leave (increasing with service)
• Contributory pension plan & Life Assurance
• Employee Assistance Programme & flexible benefits
• Exclusive discounts at 800+ retailers online and in‑store
• Plus, you’ll join a business that values innovation, collaboration and growth.

Ready to shape the future of dairy with us? Apply now and bring your category expertise to a brand that’s built on trust, insight and growth.

#pinksquid

Contact Details

F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ