Customer Care Specialist - LiveOps, Fast SLA & Rewards

Justzapp; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading premium convenience retail platform in Greater London is seeking a Customer Care Specialist to provide exceptional service and support to clients. The role requires engaging with customers through various communication channels and working collaboratively with internal teams to resolve issues. Ideal candidates will have prior experience in customer service, strong communication skills, and the ability to perform under pressure. Attractive benefits include access to a Rewards platform, as well as an uplift for night shifts.

Benefits

Access to discounts at hundreds of retailers

10% uplift for night shifts

Qualifications

• Previous experience in a customer service representative (or similar) role.
• Proficiency in phone and chat communication.
• Capable of working well under pressure in a ‘LiveOps’ environment.

Responsibilities

• Be the face of Zapp by demonstrating our commitment to maximal customer satisfaction.
• Engage with customers via phone, email and chat to resolve issues efficiently.
• Work collaboratively with colleagues to generate a positive customer experience.

Skills

Customer service experience

Proficiency in phone communication

Effective under pressure

Decision making in customer's interest

Familiarity with CRM systems

Job description

A leading premium convenience retail platform in Greater London is seeking a Customer Care Specialist to provide exceptional service and support to clients. The role requires engaging with customers through various communication channels and working collaboratively with internal teams to resolve issues. Ideal candidates will have prior experience in customer service, strong communication skills, and the ability to perform under pressure. Attractive benefits include access to a Rewards platform, as well as an uplift for night shifts.