Customer Care Specialist

Prima Assicurazioni; City of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading motor insurance provider in London is seeking a Customer Care Specialist to join their team. This role involves guiding customers through policy purchases and providing exceptional support. Candidates should have over 2 years of customer care experience and a strong understanding of FCA regulations. The company offers a hybrid working model, private healthcare, and various development opportunities.

Benefits

Private healthcare

Gym discounts

Wellbeing programs

Mental health support

Qualifications

• A minimum of 2+ years in customer care roles is essential.
• Experience in an FCA regulated environment or a strong understanding of FCA regulations.
• Strong belief in Treating Customers Fairly (TCF) principles.

Responsibilities

• Guide customers through policy purchases via phone, email, and live chat.
• Ensure accurate data entry and document verification.
• Advise on post-sale modifications.

Skills

Customer care experience

Exceptional communication

Independence

Job description

London - United Kingdom # Customer Care Specialist## Overview## Job descriptionPrima could be the place for you.Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.To help fuel that growth, we need a **Customer Care Specialist** to join our **Customer Care team.**This team makes every interaction count.As part of this team, you’ll help us deliver fast, friendly, human support online and over the phone. We’ll continuously invest in your development. So together, we can achieve better service every day.What you'll do:- Guiding customers through policy purchases through phone, email and live chat- Tailoring products to meet individual needs;- Ensuring accurate data entry and document verification;- Advising on post-sale modifications;- Exploring cross-selling opportunitiesWhat we're looking for:- Customer care experience: A minimum of 2+ years in similar roles is essential;- Regulatory know-how: Experience in an FCA regulated environment or a good understanding of FCA regulations;- TCF principles: A strong belief in Treating Customers Fairly (TCF) principles;- Exceptional communication: Stellar communication skills and a knack for teamwork;- Independence: The ability to organise your work independently.Nice-to-have:- Customer service experience within Insurance.**Why you’ll love it here:**We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.**Work Your Way:** Enjoy hybrid working, with a mix of home and office days. **Grow with us:** We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. **Thrive and perform:** Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.**Apply now**.At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.Location: London - United KingdomDepartment: Customer CareJob function: Customer Care UKEmployment: Permanent Employment