Customer Care Advisors

Dubizzle Limited; Ashford; Hybrid; GBP 36,000; Full time

Job summary

A leading customer service company in Ashford is seeking a Customer Care Advisor for a 12-month fixed term contract. The ideal candidate should have excellent communication skills and be fluent in English along with French, Dutch, or German. This role involves assisting customers across multiple platforms and ensuring a positive experience. Alongside competitive salary, benefits include travel discounts and hybrid working options after training.

Benefits

75% off underground network

Defined benefit pension scheme

Free Eurostar tickets

Discounted Eurostar tickets

Ongoing training and development

Exclusive deals and discounts

Modern office environment with social activities

Qualifications

• High standard of spoken & written English and C1 level in French, Dutch or German.
• Comfortable working in a fast-paced environment.
• Able to manage time effectively and meet targets.

Responsibilities

• Be the first response for customers needing assistance.
• Provide a friendly and professional customer experience.
• Support customer inquiries through various channels.

Skills

Customer service skills

Strong communication skills

Problem-solving

Team collaboration

IT skills

Education

C1 level in French, Dutch, or German

Tools

Salesforce

Microsoft Teams

Job description

Overview

Customer Care Advisor – 12 month fixed term contract – French, Dutch or German speaking required.

This is a fantastic opportunity to join our award-winning Contact Centre based in Ashford. We are more than your typical Contact Centre and we pride ourselves on offering a friendly, fun, and fast-paced environment.

As a Customer Care Advisor, you will be at the heart of our interactions with our customers. Our comprehensive induction training plan ensures all our team colleagues are highly trained to assist with customer bookings, aftersales, product enquiries and customer complaints, as well as identifying opportunities to enhance a customer’s experience. Ongoing regular support and training will be offered to you to help you reach your individual and team key performance targets.

Our aim is to add value for every customer who needs our help. As the voice of Eurostar, you’ll be an ambassador for our brand, providing an engaging and positive customer experience.

This role is offered as a 12 month fixed term contract based onsite at our Ashford contact centre. The close date for this position is 9 February 2026.

Under the current UK Government (Home Office) guidelines this role does not qualify for skilled worker sponsorship. To apply for these roles, you will therefore require the unrestricted right to live and work in the UK without sponsorship.

In this role, our ideal candidate will be...

• The first line response for our customers who cannot self-serve online
• Able to conduct themselves in a professional and friendly manner in all interactions with customers via phone, e-mail, social media and live chat
• Able to demonstrate a passion for our brand and a commitment to delivering an exceptional customer experience
• Able to use their creativity to proactively find solutions to drive results, responding sensitively and promptly to customer enquiries and complaints
• Actively engaged in their own performance and development that contributes to the overall performance of the Contact Centre
• A role model for the Eurostar values of Honest, Caring and Bold, demonstrating these behaviours through their engagement with colleagues and customers alike to create a respectful and positive multi-cultural working environment.

About you

• High standard of spoken & written English and it is essential you additionally speak French, Dutch or German as well as English. Language skills should be at C1 level or above and this will be tested during the recruitment process.
• Strong communication skills – listening, written, verbal, social media and the ability to customise generic information and record customer interactions accurately.
• Comfortable and resilient working in a fast-paced, busy and sometimes challenging environment.
• Able to build strong relationships with customers and colleagues around the business.
• Able to work in a team, act on colleague and customer feedback and contribute to finding solutions for the benefit of the customer and the business.
• Evidence strong web-based navigation and IT skills. Familiarisation with Salesforce or other CRM system is an advantage, but training will be given. You will also be conversant with Microsoft packages, including Teams.
• To be available to work a 35-hour week, Monday to Friday with some weekend working. Please note that our current opening hours are subject to change to meet the needs of the business.
• Able to meet targets, with strong time management and prioritisation skills.

Desirable

A background in customer service, travel or Contact Centre experience.

Salary

£35,112.75 per annum (Rate For Job – non-negotiable)

Benefits

• Travel benefits that can be used for both work and play including 75% off underground network from Day 1
• Competitive defined benefit pension scheme
• Free Eurostar tickets
• Discounted Eurostar tickets for friends and family
• Ongoing training and development
• Lots of other exclusive deals, discounts and perks
• Hybrid working - one week in the office, and one week at home (after a period of on-site training).
• Exciting and engaging modern office environment offering a calendar of social, wellbeing and engagement activities.

A whole new platform for your career - If you think you’ve got what it takes to help us make Eurostar bigger and better than ever before then we’d love to hear from you.

Here’s what our team say..

• ‘I love where I work and the people I work with…’
• ‘I wouldn't change anything about my job. The team are great, all the staff are very friendly’
• ‘Excellent people working together as a team, we are all here to help each other

Please note that this role is only based in Ashford, Kent. If you will be travelling daily to Ashford for this role, please ensure you have checked how much this will cost you as annual season tickets are c£6,000 from the London area. If you are looking for a London based role, please check our website for other vacancies.