Customer and Trading Manager - Nightshift

Sainsbury's Supermarkets Ltd; Winchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in Winchester is seeking a Customer and Trading Manager for the nightshift. This role involves leading a team to deliver replenishment activities, ensuring safety and wellness, and managing operational standards. Candidates should have experience in leading teams in fast-paced environments and a proven track record in customer service. A night premium is offered on top of the base salary.

Benefits

10% discount on shopping

Annual bonus scheme

Free food and hot drinks

Pension matching 4–7.5%

Well-being support

Qualifications

• Track record of delivering brilliant customer service.
• Experience leading a team in a fast-paced environment.
• Ability to meet or exceed KPIs in sales and customer satisfaction.

Responsibilities

• Lead a team overnight for replenishment activities.
• Ensure safety and wellbeing of colleagues.
• Manage performance and operational standards.

Skills

Operational leadership

Team management

Customer service

KPI monitoring

Job description

Customer and Trading Manager - Nightshift

Location: Badger Farm Store, Winchester, SO22 4QB

Contract: Permanent

Salary: From £30,450

Closing date: 30 November 2025

Requisition ID: 400035664

Leading in our stores

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing

• Leading a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves.
• Often running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant come morning so we’re ready to serve our customers.
• Managing people: performance, capability, disciplinaries, scheduling and pay.

Nightshift managers work full‑time hours over 4 nights, with a £4,500 premium on top of the base salary (12:00 nights typically run from 22:00 to 08:00).

What makes a great nightshift manager

• Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns; understands the importance of providing a safe and healthy environment.
• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Resilient to deal with both mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Previous experience delivering and monitoring KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee‑relations issues.
• Leads operations and is comfortable doing so alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment, motivating others, driving performance, and keeping operations running smoothly.
• Operational leadership skills – taken responsibility for store operations in the absence of senior managers.
• Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction, colleague engagement.
• Managed employee‑relations issues, including performance and absence management.
• Desirable – has worked night shifts in a high‑volume, operational environment, adapted to the physical and mental demands, creating a safe, supportive atmosphere for the team during out‑of‑hours trading.

Working for us has great rewards

Salary will be dependent on your experience as well as store size, complexity and location. In addition to the base salary, we offer a range of benefits for managers, including:

• 10% discount off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks (increasing to 15% on Fridays, Saturdays, and Argos pay‑days).
• An annual bonus scheme based on our and your performance.
• Free food and hot drinks in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension matching 4–7.5% of your contributions.
• Sainsbury’s share scheme.
• Well‑being support – emotional support, counselling, legal and financial advice.
• Colleague networks to help fulfil your potential.
• Cycle‑to‑Work scheme.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. Our commitment to inclusivity is backed by a range of programmes, networks and development opportunities that foster a culture of respect and belonging.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.