Customer Analytics Graduate

Harrods Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A world-renowned luxury department store is looking for exceptional Graduates to join their Graduate Customer Analytics Scheme. This role includes up to 4 rotations over two years, providing exposure to Customer Analytics, Digital Analytics, and more. Candidates should possess a 2:1 degree or higher in Applied degrees and have experience with Python or SQL. The position offers excellent benefits, including flexible working, generous discounts, and a supportive environment to grow your career.

Benefits

Company pension

Flexible working

25 days holiday + birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Must have a 2:1 degree or above in an applicable field.
• Experience in Python or SQL during your degree or work experience.
• Proven problem-solving and analytical skills.

Responsibilities

• Join rotations across analytics teams in the Digital & Customer Department.
• Enhance understanding of various analytics disciplines.
• Engage with technology and tools in different rotations.

Skills

Python

SQL

Analytical problem-solving

Time management

Interpersonal skills

Organizational skills

Education

2:1 degree or above in Mathematics, Science, Economics, Engineering or Computer Science

Job description

Harrods are looking for exceptional Graduates to join our Analytics teams within the Digital & Customer Department, working for our world-famous Luxury department store. This is an exciting opportunity to support our evolving and dynamic business needs, as we leverage the latest technologies to enhance our brand and customer experience even further.

About The Role

The Digital & Customer Department at Harrods runs the Harrods.com website and maximises value from our customer and digital data via our world-class loyalty scheme, CRM communications, and customer insights & analytics capabilities.

The Harrods Customer Analytics Graduate Scheme has the option of up to 4 rotations over a 2-year period, giving applicants a rounded view across the analytics disciplines within the Digital & Customer Department. As a Graduate in Customer Analytics, you will gain valuable exposure to teams including Customer Analytics, Digital Analytics, CRM & Loyalty Analytics and Data Science. You will gain an in-depth understanding of how the various teams interact with each other and the business, as well as the opportunity to use different technology and tools within each rotation.

The Graduate Scheme will be tailored to your interests, skills and strengths, allowing us to help you identify a rewarding and sustainable career path in Customer Analytics. Through mentoring from senior managers and tailored training you will be supported to develop both your technical and professional knowledge.

About You

You will need to have a 2:1 degree or above in Applied degrees, such as Mathematics, Science, Economics, Engineering or Computer Science, with previous experience in using Python or SQL during your degree or work experience. It is important that you are a problem solver while being analytical.

You will have both excellent organisational and interpersonal skills, as well as excellent time‑management skills, along with the ability and willingness to multi‑task.

About Us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in‑store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods