Customer AI Architect

Methodfi; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading AI solutions provider is seeking a Customer AI Architect to partner with enterprise customers to uncover business challenges and architect AI-powered solutions. The role requires over 5 years of experience in technical SaaS roles, particularly in solutions architecture, and fluency in Python. This position is critical in influencing product evolution and driving customer success, offering a hybrid work model based in London with competitive compensation and generous perks.

Benefits

Generous PTO

Comprehensive medical and dental insurance

Paid parental leave for all parents

Fertility and family planning support

Early-detection cancer testing

Competitive pension scheme

Annual work-life stipends

Company-wide off-sites

Competitive compensation and stock options

Qualifications

• Over 5 years of hands-on experience in technical SaaS roles.
• At least 3 years in solutions architecture or technical consulting.
• Deep technical fluency in Python.

Responsibilities

• Partner with enterprise customers to identify AI use cases.
• Architect and deliver tailored AI applications and solutions.
• Collaborate with internal teams to influence product roadmap.

Skills

Technical SaaS roles experience

Python fluency

API design and implementation

Communication skills

Problem-solving mindset

Job description

🚀 About WRITER

WRITER is where the world’s leading enterprises orchestrate AI‑powered work. Our vision is to expand human capacity through superintelligence. And we’re proving it’s possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise‑wide transformation. With WRITER’s end‑to‑end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise‑grade LLMs. Valued at $1.9B and backed by industry‑leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

📐 About the role

As a customer AI architect at WRITER, you’ll be at the forefront of expanding human capacity through superintelligence. This isn’t just a technical role; it’s a deeply influential one where you’ll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI‑powered solutions that leverage our powerful platform and enterprise‑grade LLMs. You’ll transform complex needs into tangible, high‑impact applications, creating champions and driving tangible business results. Your builder’s mentality and passion for bringing cutting‑edge AI into the hands of real users will directly shape the future of work for some of the world’s largest companies.

This is a critical role that directly impacts our customers’ success and product evolution. You’ll contribute significantly to WRITER’s mission, working with a dynamic team to push the boundaries of what’s possible with generative AI.

This is a hybrid role based out of our London hub. You’ll initially report to our VP of technical delivery.

🦸🏻♀️ What you’ll do

• Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end‑to‑end implementation of tailored solutions

• Architect and deliver custom applications, templates, and integrations leveraging WRITER’s platform, APIs, and Knowledge Graph capabilities to solve complex business challenges

• Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape

• Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation

• Drive down customer time‑to‑value by developing scalable processes, robust documentation, and efficient workflows for technical integrations

• Champion the successful adoption and expansion of WRITER’s AI solutions within customer accounts, ensuring maximum impact and return on investment

⭐️ What you need

• Over 5 years of hands‑on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management

• Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications

• Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast‑paced, high‑growth B2B SaaS environment

• Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C‑suite leadership

• A true builder’s mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI

• A relentless drive to connect with customers and internal teams, challenge the status status quo with innovative solutions, and own the successful outcomes for our most strategic accounts

🍩 Benefits & perks (UK full‑time employees):

• Generous PTO, plus company holidays

• Comprehensive medical and dental insurance

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early‑detection cancer testing through Galleri

• Competitive pension scheme and company contribution

• Annual work‑life stipends for:

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company‑wide off‑sites and team off‑sites

• Competitive compensation and company stock options