Customer Advocate - Part-Time, High Wycombe Branch

Nationwide Building Society; High Wycombe; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known financial institution in High Wycombe is looking for a part-time Customer Representative to provide exceptional service across various channels. The role involves handling transactions and customer inquiries, both online and in-person. Applicants should be empathetic and comfortable with digital tools. Training will be provided, and employees enjoy benefits like medical insurance and a pension plan. This position offers a rewarding opportunity to positively impact customers' lives.

Benefits

Private medical insurance

Competitive pension

Annual performance-related bonus

Training and development opportunities

Salary sacrifice scheme benefits

Life assurance

Health and wellness access

Paid volunteering days

Qualifications

• Ability to empathize with diverse customers and understand their needs.
• Comfortable using digital tools and applications.
• Strong communication skills to provide clear information.

Responsibilities

• Support customers with transactions and product applications.
• Handle customer queries through various channels.
• Work collaboratively with the team to maintain service quality.

Skills

Customer service skills

Digital tool proficiency

Empathy

Job description

A well-known financial institution in High Wycombe is looking for a part-time Customer Representative to provide exceptional service across various channels. The role involves handling transactions and customer inquiries, both online and in-person. Applicants should be empathetic and comfortable with digital tools. Training will be provided, and employees enjoy benefits like medical insurance and a pension plan. This position offers a rewarding opportunity to positively impact customers' lives.