Customer Advocate

Erikogkriss; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of advanced military vehicle solutions is seeking a Customer Advocate to serve as the primary contact for resolving escalated issues and enhancing customer loyalty. This role involves taking ownership of aftermarket concerns, delivering top-notch service, and liaising with management. Ideal candidates should possess a Bachelor’s degree and over three years of experience in relevant fields. Strong problem-solving skills and the ability to read technical schematics are essential. This position offers a hybrid work schedule in Bristol.

Benefits

Flexible working hours

Competitive salary

Qualifications

• 3+ years of relevant experience in manufacturing, customer service, or construction, or a related educational background.

Responsibilities

• Take ownership of Aftermarket-related issues to achieve resolution.
• Deliver prompt, accurate, and professional customer service.
• Provide troubleshooting support and parts assistance.
• Liaise with senior management for issue resolutions.
• Analyse trends for product improvements.
• Track customer service notices.
• Support sales goals and assist in marketing.
• Participate in ongoing training.

Skills

Problem-solving capabilities

Customer service experience

Ability to read engineering prints

Understanding hydraulic and electrical schematics

Education

Bachelor's degree in a related field

Job description

Location: Bristol - Hybrid (Mon/Fri WFH, Tue-Thur in office)
Hours: 8:30 am - 5:00 pm, Flexible (37.5 hours per week)
Salary: Competitive

About The Role

Our Client is a leading provider of advanced military vehicle solutions and they are seeking a Customer Advocate to act as the single point of contact for resolving escalated issues, building customer loyalty, and ensuring responsiveness to service concerns. This role is integral to maintaining strong customer relationships and driving satisfaction across the entire customer lifecycle.

Key Responsibilities

• Take ownership of Aftermarket-related issues across multiple departments to achieve resolution and customer satisfaction.
• Deliver 'best in class' service through prompt, accurate, and professional responses to customer inquiries via phone and email.
• Provide troubleshooting support and parts assistance, while communicating aftermarket programs and services effectively.
• Liaise with senior management and internal teams, including preparing formal presentations and weekly issue reports.
• Analyse trends and identify opportunities for product improvements and reliability.
• Track and manage customer service notices, including field bulletins and safety campaigns.
• Support sales goals and assist marketing with program development and maintenance.
• Participate in ongoing training to maintain proficiency in products and technologies.
• Represent the company in internal service and parts meetings.

Preferred Qualifications/Skills

• Bachelor's degree in a related field and 3+ years of relevant experience in manufacturing, customer service, or construction (or equivalent combination of education and experience).
• Ability to read and interpret engineering prints, hydraulic and electrical schematics.
• Strong problem-solving capabilities.

If you think this could be a new and exciting career opportunity for you and you would like to learn more please apply now!!

This vacancy is being advertised by Belcan.