Customer Account Manager

School Result; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An energy management company in Milton Keynes is seeking a Customer Account Manager to manage a portfolio of business customers. This role involves driving customer satisfaction, managing contract renewals, and identifying upsell opportunities. The ideal candidate has 3–5 years of experience in B2B account management, preferably in the energy sector, and possesses CRM proficiency. The position offers hybrid work flexibility and various employee benefits including profit sharing and professional development opportunities.

Benefits

Uncapped commission

Employee ownership benefits

Contributory pension

Flexible holidays

Medical cash plan

Life assurance

Cycle-to-work schemes

Company-funded events

Ongoing learning opportunities

Qualifications

• 3–5 years of experience in B2B account management or sales, preferably in energy or utilities.
• Understanding of energy services, including efficiency and compliance.
• Proven success in meeting sales/renewal targets and reducing churn.

Responsibilities

• Manage and grow a portfolio of approximately 400 business customers.
• Drive customer satisfaction and renew service contracts.
• Identify upsell and cross-sell opportunities.

Skills

B2B account management

Sales targets achievement

CRM proficiency

Education

Bachelor’s degree in Business, Marketing, or Energy Management

Tools

Salesforce

MS Office

Job description

Customer Account Manager – TEAM Energy | Knowlhill, Buckinghamshire (Hybrid)

TEAM Energy is seeking a proactiveCustomer Account Manager to join its sales team in Milton Keynes. This permanent, full-time role offers hybrid working ( inexist? ) 2 days office-based, 3 days remote), a competitive salary, uncapped commission, and employee ownership benefits.

• Job Title: Customer Account Manager
• Employer: TEAM Energy
• Location: Knowlhill, Buckinghamshire (Hybrid – 2 days office, 3 days remote)
• Hours: 37 hours per week
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• Contract Type: Permanent, Full-Time
• Closing Date: Not specified (apply promptly)

Job Summary

You will manage and grow a portfolio of approximately 400 business customers in the energy services sector. Acting as the primary relationship manager, you will drive customer satisfaction, renew service contracts, identify upsell opportunities, and coordinate with support teams to ensure excellent service delivery.

Key Responsibilities

• Manage assigned customer portfolio
• Conduct structured account reviews
• Drive contract renewalszać? Actuallyvoid? Let's correct: Drive contract renewals and retention
• Identify upsell and cross-sell opportunities
• Support customer onboarding and profiling
• Maintain CRM records and pipelines
• Prepare reports and communicate performance

Candidate Requirements

• Experience: 3–5 years in B2B account management or sales (energy/utilities preferred)
Industry Knowledge: Understanding of energy services (efficiency, certification, compliance)
• Track Record: Proven success in meeting sales/renewal targets and reducing churn
• Education: Bachelor’s degree in Business, Marketing, Energy Management (preferred)
• CRM Skills: Proficiency in Salesforce, Dynamics, vTiger, or similar; MS Office skills essential

Working Arrangement

• Hybrid role: 2 days per week in Milton Keynes office (typically Tuesday/Wednesday), 3 days remote
• Professionalism and productivity expected on remote days
• Employee ownership profit share
• Hybrid working flexibility
• Flexible holidays
• Contributory pension
• Medical cash plan and wellbeing programme
• Life assurance
• Cycle-to-work and electric vehicle salary sacrifice qui? Actually: Cycle-to-work and electric vehicle salary sacrifice schemes
• Free on-site parking, kitchenette, and chill-out areas with free refreshments
• Company-funded events and team building
• Relaxed dress code
• Ongoing learning and development opportunities

About TEAM Energy

TEAM Energy specializes in energy management software and services, supporting customers in achieving UK net zero objectives. Since 2019, TEAM has been employee-owned, fostering a culture of shared responsibility and collaboration. The company aims to be recognized as the leading software provider in the energy sector.

Application Process

If you believe you are suitable for this role, please apply directly via the TEAM Energy jobs portal or through the official job ссылка? Actually: official job posting. Click here to apply