Crypto Support Architect — UK (Remote)

RevOps Tools; Remote; GBP 30,000 - 40,000; Full time

Job summary

A crypto finance company based in the UK is hiring a Customer Support Executive. The role involves providing exceptional support to clients navigating the crypto economy, fostering partnerships internally, and enhancing customer experience. A strong understanding of crypto and excellent communication skills are essential. This position operates in a remote-first model with opportunities for in-office collaboration.

Qualifications

• Must be crypto native and understand on-chain transactions.
• Must have excellent communication skills in remote settings.
• Must be coachable and take ownership of issues.

Responsibilities

• Deliver fast, effective support to customers.
• Partner with Product and Engineering to resolve issues.
• Drive measurable improvements to customer confidence.

Skills

Customer communication skills

Problem-solving

Technical detail orientation

Adaptability to complexity

Tools

Plain

Linear

Excel

Notion

Slack

Job description

A crypto finance company based in the UK is hiring a Customer Support Executive. The role involves providing exceptional support to clients navigating the crypto economy, fostering partnerships internally, and enhancing customer experience. A strong understanding of crypto and excellent communication skills are essential. This position operates in a remote-first model with opportunities for in-office collaboration.