Operations Manager

Andras Hotels; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Northern Ireland is seeking an experienced Operations Manager to oversee daily activities at Crowne Plaza Belfast. The role involves ensuring high standards of service and guest satisfaction while managing multiple departments. Ideal candidates will have 3+ years of hotel experience, including time in a management capacity. A strong focus on leadership, communication skills, and a guest-centric approach are essential. The position offers comprehensive benefits including health care plans and employee discounts.

Benefits

Discounted hotel rates

Health Care Cash Plan

Enhanced pension benefits

Employee assistance programme

Annual leave increases with service

Training and development programs

Qualifications

• 3 years of hotel/guest service experience with at least 2 years in a management role.
• Flexible with a genuine willingness to help.
• Excellent organizational skills to meet deadlines.

Responsibilities

• Oversee daily hotel operations and ensure high guest satisfaction.
• Manage multiple departments and lead team members.
• Monitor guest feedback and implement service improvements.

Skills

Guest service skills

Communication skills

IT literacy in Microsoft Office

Team leadership

Education

Degree in Hotel and Tourism Management

Job description

Crowne Plaza Belfast – Operations Manager

Apply now. Andras Hotels is Northern Ireland’s largest hotel group with over 30 years in hospitality. We operate a range of branded (IHG, Hilton, Accor) and unbranded properties and are committed to providing training, development and support to all team members through the Hospitality Employers Charter.

About the hotel
CROWNE PLAZA BELFAST is a luxurious hotel with 153 guest rooms, conference and event facilities, and leisure amenities including a pool, fitness center and spa. The hotel offers a variety of dining options and is situated near Belfast City Center.

What is the job?
We are seeking a dynamic and results-driven Operations Manager to oversee daily hotel operations, ensure high standards of service and guest satisfaction, and manage multiple departments. You will lead operational efficiency and foster a positive work environment. If you are a strategic thinker with a proven track record in hotel management, we invite you to apply.

Hours
40 hours

What We Offer

• Discounted hotel rates across thousands of hotels worldwide for employees and family/friends
• Health Care Cash Plan
• Enhanced pension/retirement benefits
• Enhanced maternity and paternity pay
• Cycle to work, recruit a friend, employee recognition and wellbeing programs
• Annual leave increases with service
• Discounts at partner brands and wellbeing/fitness programs
• Andras Academy training and development within the Andras Hotels Group
• Employee assistance programme (EAP) and wellbeing app
• Perks, discounts, and social opportunities

Location: Crowne Plaza Belfast, 117 Milltown Road, Belfast, Northern Ireland, BT8 7XP

Important Information
Date Posted: 17 December 2025 | Closing Date: 8 January 2026 | Industry: Hospitality | Job Type: Full time | Salary: Based on Experience

Your Day to Day

People

• Lead, motivate, and mentor departmental managers and teams to achieve high performance and staff satisfaction
• Oversee recruitment, training, and development programs
• Maintain effective communication channels and foster teamwork and continuous improvement
• Ensure compliance with labor laws and hotel policies; address employee relations issues promptly

Guest Experience

• Ensure the highest standards of guest service and satisfaction across all departments
• Monitor guest feedback and implement improvements
• Collaborate with front office, housekeeping, and F&B for seamless operations
• Oversee guest issue resolution and develop guest service programmes to exceed brand standards

Financial

• Develop and manage the hotel’s operational budget and financial targets
• Monitor expenses and identify cost-saving opportunities
• Analyze financial reports and performance metrics for decision-making
• Oversee inventory management and procurement; work with Sales & Marketing on revenue growth

Responsible Business

• Ensure compliance with IHG corporate social responsibility and sustainability initiatives
• Implement health and safety standards
• Promote energy efficiency and waste reduction; engage with the local community
• Ensure adherence to legal and regulatory requirements

How we deliver this
We are committed to true hospitality and core service skills: True Attitude, True Confidence, True Listening, True Responsiveness.

Requirements

Required criteria

• 3 years hotel/guest service experience with at least 2 years in a management capacity
• Ability to meet deadlines
• Excellent guest service skills
• Good communication and listening skills
• Flexible, with genuine willingness to help guests and colleagues
• IT literacy in Microsoft Office

Desirable criteria

• Previous experience as an Operations Manager in a similar-sized property
• Degree or equivalent in Hotel and Tourism Management
• Experience in a branded hotel environment (IHG, etc.)
• Experience in a conference and banqueting hotel

About Andras Hotels
We are a leading property development and hospitality group established in 1981, based in Belfast. We operate across seven hotels and are committed to development through Andras Academy and Equal Opportunities employment.

Our Benefits

• Health insurance
• Vacation/paid time off, retirement/pension
• Employee development programs, gym membership, cycle to work
• Referral bonuses, competitive salary, preferential room rates
• Family and friends rates, long service recognition, free meals during shifts
• Free parking or discounted parking, wellbeing schemes
• Charity work, social opportunities, Employee of the Month