Crowne Plaza - Conference & Banqueting Supervisor

Andras Hotels; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel group in Northern Ireland is looking for a Conference & Banqueting Supervisor. This role involves supervising team members to ensure high presentation standards, leading shifts during events, and handling customer queries effectively. The ideal candidate will have experience in a similar role and possess excellent communication skills. You'll enjoy benefits like discounted hotel rates, enhanced pension schemes, and ongoing training opportunities.

Benefits

Discounted hotel rates worldwide

Health Care Cash Plan

Enhanced pension scheme

Employee appreciation events

Training and development programs

Qualifications

• Experience within a C&B / events role is essential.
• Strong supervisory skills with a hands-on approach are necessary.
• Customer service experience is crucial.
• Ability to work under pressure and motivate a team.
• Good communication and organizational skills are needed.

Responsibilities

• Lead the shift during service and ensure standards are met.
• Supervise daily operations and comply with policies.
• Liaise with organizers to confirm event details.
• Maintain cleanliness and food handling standards.
• Handle customer complaints and refer issues as needed.

Skills

Experience within a C&B / events role

Proven experience supervising and directing others

Customer service experience

Ability to meet deadlines

Good communication skills

Job description

Crowne Plaza - Conference & Banqueting Supervisor

About Us

Andrásh Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and are dedicated to promoting tourism and hospitality across the country. We develop our people through the Andrásh Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Our conferences and events create memorable experiences for our guests. As a Conference & Banqueting Supervisor you will ensure that rooms are presented to the highest standard and meet the requests of our guests. A key focus will be supervising team members during set‑up, delivery and clear‑down.

Hours

40 hours per week, including mornings, evenings, weekends and bank holidays.

What We Offer

• Discounted hotel rates worldwide for employees, family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced pension scheme, maternity and paternity pay
• Cycle‑to‑work scheme
• Recruit‑a‑friend scheme
• Employee appreciation and social events
• Employee of the Month award
• £20 for completion of FLOW training
• Increased annual leave with service
• Discounts at Bodyscape, Cyrospa, Puregym and other leisure partners
• Communication and advice on health and wellbeing
• Andrásh Academy training and development programmes and progression opportunities
• Work for globally renowned hotel brands
• Reward Club incentive scheme and hotel incentive scheme
• Employee Assistance Programme (EAP) & wellbeing app
• Perks & discounts on travel, shopping and much more

About The Role

Main Duties and Responsibilities

• Lead the shift during service as the Conference and Banqueting Supervisor
• Ensure all areas of responsibility run effectively in the Head of Department’s absence, meeting standards and business requirements
• Maintain awareness of targets and objectives, align them with departmental goals and achieve the set targets
• Apply Crowne Plaza brand standards and ensure the team follows these daily
• Use full product knowledge of hotel services to maximize guest satisfaction and sales opportunities
• Supervise daily shift operations and ensure compliance with all C&B policies, standards and procedures
• Liaise with function organisers to confirm all details are correct
• Ensure Food & Beverage, room set‑ups and equipment meet required presentation, quality and quantity standards before service
• Maintain cleanliness and upkeep of fixtures, fittings and equipment
• Handle customer complaints and refer issues outside your area to the Conference & Banqueting Manager
• Maintain food handling and sanitation standards
• Monitor adherence to cash handling and credit policies and procedures
• Manage staffing levels to meet guest service, operational needs and financial objectives
• Train staff on Conference and Banqueting operations
• Help train associates in safety procedures and supervise their execution of departmental and hotel emergency procedures
• Interact with guests to obtain feedback on product quality and service levels; respond to guest problems and complaints effectively
• Empower your team to provide excellent customer service
• Ensure the team understands expectations and both brand and hotel standards
• Supervise staff on your shifts to maintain consistent, high service delivery and guest satisfaction
• Stay aware of guest satisfaction scores and measures to meet department quality targets and objectives
• Be confident, sell effectively and resolve guest complaints/issues promptly and efficiently
• Manage health and safety compliance with company procedures and Safety Risk Audits
• Keep staff and work areas tidy, safe, and report any hazard, accident, loss or damage to management; observe all health and safety legislation

Accountabilities

Working hours will include mornings, evenings, weekends and bank holidays.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality. It is what connects every colleague in all Crowne Plaza hotels.

True Core Service Skills

• True Attitude: caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: possessing the knowledge and skills to perform your role, giving guests confidence in you
• True Listening: focusing on what guests say, picking up on body language, and understanding guest needs
• True Responsiveness: providing guests with what they need in a timely and caring manner

Required criteria

• Experience within a C&B / events role
• Proven experience supervising and directing others, with a hands‑on approach
• Customer service experience
• Ability to meet deadlines, work under pressure and motivate the C&B team
• Good communication and organisational skills

Desired criteria

• Experience with hospitality industry as a supervisor

Equal Opportunities

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

Legal Disclaimers

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.