CRM Manager

Miller Homes; West of England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading homebuilder in the West Midlands is seeking a CRM Manager to act as the Area lead on their CRM system. This role involves developing training, generating reports, and ensuring data is utilized effectively to drive sales across the South West and West Midlands regions. Candidates should possess strong IT skills and CRM knowledge, especially in Salesforce and Microsoft Dynamics. The position offers a competitive salary and a bonus structure, promoting a supportive work environment.

Benefits

Competitive basic salary

26 days annual leave + public holidays + birthday off

Opportunity to earn up to 10% bonus

Qualifications

• Experience with CRM systems like Salesforce or Microsoft Dynamics.
• Ability to analyze data and create reports.
• Proficient in developing and delivering training.

Responsibilities

• Identify and deliver system training.
• Ensure sales team can generate reports.
• Run ad-hoc reports for sales management.
• Conduct site audits and visits.

Skills

Strong IT skills

CRM knowledge (Salesforce, Microsoft Dynamics)

Data analysis

CRM training delivery

Job description

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a CRM Manager to join our fantastic West Midlands sales team where you will act as the Area/Regional lead on the CRM system and information held on the system ensuring data is utilised effectively to generate sales. You will provide regular and ad‑hoc reports on database as well as identifying and ensuring regular training updates for all system users to ensure effective end‑user utilisation of the system. The role will cover both the South West (Bristol) and West Midlands (Worcester) regions, so someone well located to commute between the 2 locations would be ideal.

RESPONSIBILITIES:

• To identify, develop and deliver system training as necessary
• As part of training, ensure that all sales management team and MDs are able to generate and run regular reports
• To generate and run ad‑hoc reports on all aspects of the data as and when requested by the sales management team
• Ensure data is utilised effectively to generate sales, including completing site audits, site visits and assisting with the issuing of emails and SM’s messages.

REQUIREMENTS:

• Strong IT skills and CRM knowledge (Salesforce, Microsoft Dynamics)
• Capable of analysing high volumes of data and generating logical reports and data
• Ability to identify, develop, plan and deliver CRM training
• Full driving license, as travel to site will be required

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn up to 10% bonus

How to apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

(No Agencies Please)

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