CRM Lifecycle Architect – Hybrid & Growth

Penfold; City of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A growing FinTech company in London is seeking a CRM Manager to enhance customer journeys through data-driven marketing strategies. The ideal candidate will have over 3 years of CRM experience and the ability to build complex automated marketing campaigns. This full-time position offers a competitive salary, share options, generous pension contributions, and unlimited holidays in a hybrid working environment.

Benefits

Competitive salary

Share options

10% pension contribution

Medical insurance

Unlimited holiday

Free company lunch

Learning and Professional Development

Quarterly company socials

Qualifications

• 3+ years of hands-on CRM experience in a high-growth B2C/D2C environment.
• Strong focus on automated lifecycle marketing and customer retention.
• Ability to translate data into actionable insights.

Responsibilities

• Work closely with Product and Engineering to improve user journeys.
• Collaborate with Operations for data integrity and compliance.
• Partner with Marketing to maintain brand consistency.

Skills

Hands-on CRM experience

Expert-level proficiency with CRM tools

Strong analytical skills

Tools

CRM tools

Email Service Providers

Job description

A growing FinTech company in London is seeking a CRM Manager to enhance customer journeys through data-driven marketing strategies. The ideal candidate will have over 3 years of CRM experience and the ability to build complex automated marketing campaigns. This full-time position offers a competitive salary, share options, generous pension contributions, and unlimited holidays in a hybrid working environment.