Credit Controller

Medstrom Ltd; Melbourne CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

A patient-focused healthcare organization in the UK seeks an experienced Credit Controller to enhance cash collection performance. This pivotal role requires ownership of a ledger, proactive cash management, and collaboration with internal teams. Applicants should have proven credit control experience and strong communication skills. The position offers competitive remuneration and growth opportunities in a unique organizational setting cultivating employee ownership.

Qualifications

• Proven experience in credit control with a strong history of cash collection.
• Excellent communication skills, with the ability to manage sensitive conversations professionally.
• Highly organised, initiative‑taking, and focused on achieving results.

Responsibilities

• Take full ownership of your ledger and deliver consistent, proactive cash collection.
• Reduce aged debt and ensure timely follow-up on outstanding balances.
• Act as the first line of escalation for payment issues, disputes, and complaints.

Skills

Credit control experience

Communication skills

Organizational skills

Collaboration

Attention to detail

Tools

Microsoft Excel

Accounting software

Job description

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We are delighted to be recruiting an experienced Credit Controller for a brand-new role within our growing credit control team in Castle Donington, Derbyshire. This is a key role where you will be responsible for driving strong cash collection performance within a healthcare company.

Your Role

Reporting directly to the Invoicing & Credit Control Manager, you will take full ownership of your own ledger, take responsibility for maximising cash flow, and function as the first point of escalation for more complex queries and complaints.

You will work collaboratively across Sales, Operations, and Finance to deliver an efficient, customer-centred credit control service.

Responsibilities

• Take full ownership of your ledger and deliver consistent, proactive cash collection
• Reduce aged debt and ensure timely follow-up on outstanding balances
• Act as the first line of escalation for payment issues, disputes, and complaints
• Build positive and supportive relationships with external and internal colleagues
• Coach new sales staff to strengthen performance and knowledge of cash collection within their accounts
• Work closely with the Invoicing and Credit Control Manager to improve processes and support wider financial targets
• Communicate clearly and sensitively when discussing balances and payment expectations
• Support our invoicing team with month-end billing
• Prepare, process, and issue customer invoices accurately and on time
• Verify invoice details against purchase orders and delivery notes
• Assist with resolving invoice discrepancies and consulting with internal teams and clients
• Maintain up-to-date records of invoices and payments in the accounting system

Hours of work: 37.5 hours per week, Monday – Friday, office based.

Experience Needed

• Proven experience in credit control with a strong history of cash collection is essential
• Excellent communication skills, with the ability to manage sensitive conversations professionally
• Demonstrable experience in resolving complex issues and managing escalations
• Experience in coaching/training other company members of staff
• Highly organised, initiative‑taking, and focused on achieving results
• A true collaborator, someone who values collaboration, supports colleagues, and contributes positively to a cohesive, high‑performing team
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office (Excel, Word) and familiarity with accounting software

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.

Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero‑tolerance policy to any harassment, of any kind, towards our colleagues.

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