Credit Control Team Leader - Non-Standard Accounts

Nisbets Plc; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the UK seeks a Credit Control Team Leader to manage a portfolio of high-value accounts. This role involves overseeing credit control processes and leading a team to drive operational excellence and process improvements. Candidates should have a strong background in credit control and at least 5 years of experience in the field. The position offers a hybrid work pattern based in Avonmouth.

Qualifications

• Minimum 5+ years’ experience in credit control, ideally within retail or similar industries.
• 3+ years’ experience in a supervisory or managerial role.
• Proven experience in project delivery and continuous improvement.

Responsibilities

• Lead and manage credit control for complex, high-value accounts.
• Produce regular reporting to support operational and financial decision-making.
• Coach and develop team members, setting clear objectives and KPIs.

Skills

Leadership

Analytical skills

Problem-solving

Stakeholder engagement

Organisational skills

Tools

ERP systems

CRM systems

Data management systems

Job description

Credit Control Team Leader - Non-Standard Accounts

Job Description

Posted Friday 17 October 2025 at 00:00

Nisbets Limited are currently recruiting for a Credit Control Team Leader to join our Finance team in Avonmouth and lead the performance of our non-standard accounts portfolio.

This role will be based at our Avonmouth office, with flexibility to work from home as part of a hybrid working pattern following a period of training.

The successful candidate will be responsible for managing a strategic portfolio of high-value accounts—including NHS, local authorities, buying groups, and EDI-enabled customers. You will drive operational excellence through effective ledger oversight, stakeholder engagement, and continuous process improvement, ensuring risks are identified and resolved promptly.

You will lead a team of four, oversee the top 10 high-profile accounts, and collaborate cross-functionally to optimise systems, improve customer experience, and support business performance. This is an exciting opportunity for a commercially astute and highly organised individual with a strong background in credit control and team leadership.

Key Accountabilities

• Lead and manage credit control for complex, high-value accounts, ensuring timely collections and dispute resolution.
• Own and oversee the top 10 strategic accounts, ensuring compliance with credit limits and internal controls.
• Conduct regular ledger reviews to identify aged debt, unallocated payments, and risk exposure.
• Build strong relationships with key stakeholders across NHS, local authorities, and buying groups.
• Produce regular reporting to support operational and financial decision-making.
• Champion process improvement initiatives and support automation and reporting upgrades.
• Coach and develop team members, setting clear objectives and KPIs.
• Support EDI adoption and troubleshoot integration issues with finance systems.
• Collaborate with IT, finance, and operations to enhance data flow and reporting accuracy.

Capabilities, Skills and Experience Required

• Minimum 5+ years’ experience in credit control, ideally within retail or similar industries.
• 3+ years’ experience in a supervisory or managerial role.
• Proven experience in project delivery and continuous improvement.
• Strong leadership and team development skills.
• Excellent analytical, organisational, and problem-solving abilities.
• Proficient in ERP, CRM, and data management systems.
• Effective communicator with strong stakeholder engagement skills.
• Results-driven with a focus on KPIs and performance improvement.

About Us

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We’re determined to take the next step. But we need your help to do it. It’s all about you.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.

You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.