Credit Control Manager

M J Church; Chippenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Civil Engineering contractor in the UK is seeking an experienced Credit Control Manager for their Finance team. The role involves managing credit control within the Waste and Recycling division, overseeing customer transactions, and leading a proactive credit control team. The ideal candidate will have experience in credit control, strong leadership skills, and excellent communication abilities. This position offers significant opportunities for professional growth within a dynamic environment.

Qualifications

• Proven experience in credit control and team leadership.
• Ability to manage high volumes of work in a fast-paced environment.
• Excellent communication skills to influence at all levels.

Responsibilities

• Lead and develop the credit control team to manage debt and accounts.
• Negotiate repayment plans with customers where necessary.
• Prepare weekly aged debt reports for senior management.

Skills

Leadership experience

Organisational skills

IT skills (Excel, Word, Outlook)

Interpersonal abilities

Negotiation skills

Knowledge of credit control best practices

Understanding of GDPR

Tools

Finance/accounting systems

Job description

MJ Church is a leading Civil Engineering and Earthworks contractor operating across England. We deliver projects valued between £100,000 and £60 million for public and private sector clients across diverse industries. Alongside our core construction services, we have a growing waste management business expanding across the Southwest and Wales.

Joining MJ Church offers an exciting and challenging opportunity for driven individuals seeking professional and personal growth in a dynamic, results-focused environment.

The Role

We are seeking an experienced Credit Control Manager to join our Finance team, with primary responsibility for managing credit control within our Waste and Recycling division. This area of the business involves high volumes of customer transactions and complex billing cycles, requiring a proactive and structured approach to credit management. The role is key to ensuring effective control of the company’s debtor ledger, maintaining strong customer relationships, and supporting efficient cash collection. You will lead the credit control team, drive best practice, and work closely with operational teams to resolve issues that may impact payments.

Key responsibilities:

• Lead, support, and develop the credit control team to effectively manage debt and customer accounts.
• Oversee credit vetting for new customers, ensuring suitable limits are set.
• Manage the aged debt ledger and ensure timely debt collection.
• Negotiate and manage repayment plans with customers where appropriate.
• Liaise with internal and external stakeholders – from sales and operational teams to legal and insurance representatives – to resolve queries affecting payments.
• Maintain accurate reconciliations and prepare weekly aged debt reports for senior management.
• Ensure compliance with credit policies, legal requirements, and insurance processes.
• Identify and implement process improvements, including system automation.

Who You Are

You are a proactive and detail-oriented finance professional with proven experience in credit control and team leadership. You are confident in managing high volumes of work, building strong customer relationships, and driving process improvements. With excellent communication and negotiation skills, you can influence at all levels and deliver results in a fast-paced environment.

Key Skills:

• Proven leadership and team management experience.
• Strong organisational skills and attention to detail.
• Excellent IT skills, including Microsoft Excel, Word, and Outlook.
• Strong interpersonal and negotiation abilities.
• Experience with finance or accounting systems.
• Knowledge of credit control best practices; familiarity with waste/recycling customer cycle desirable.
• Understanding of GDPR and data handling in relation to customer accounts.