Counter Sales Advisor - Plumbmaster, Ladas Drive

Haldane Group; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading plumbing and heating merchant in Northern Ireland seeks a Counter Sales Advisor for their Plumbmaster division. The successful candidate will provide outstanding customer service at the trade counter, maintain the store environment, and support stock management. Ideal applicants will possess strong communication skills, plumbing knowledge, and experience in a customer service role. Benefits include staff discounts, training, an incentive bonus scheme, pension, and 30 days annual leave, inclusive of public holidays.

Benefits

Staff Discounts

Comprehensive in-house training and development programme

Incentive bonus scheme

Contributory pension scheme

30 days annual leave

Cycle to work scheme

Qualifications

• Strong communication skills and a professional, customer-focused attitude.
• Experience in a fast-paced customer service role, ideally in plumbing trade.
• Knowledge of general plumbing and heating products.

Responsibilities

• Deliver outstanding customer service at the trade counter.
• Operate tills and handle transactions accurately.
• Prepare customer orders securely for delivery.
• Maintain a clean, safe, and organized store environment.
• Support stock management and merchandising.

Skills

Strong communication skills

Customer-focused attitude

Ability to develop positive relationships

Experience in customer service

Knowledge of plumbing and heating

Problem-solving skills

Job description

Plumbmaster are a leading specialist within the plumbing and heating division of Haldane Fisher. We offer a dedicated service to the plumbing and heating industry, with specialised trade counters and staff who aim to provide unrivalled levels of customer service.

We wish to recruit a Counter Sales Advisor to work in our Plumbmaster division at our Ladas Drive branch. This is an exciting career opportunity offering an excellent working environment in one of the fastest growing independent plumbing and heating merchants in Northern Ireland.

Key responsibilities for the role of Counter Sales Advisor will include:

• Delivering outstanding customer service at the trade counter for plumbing and heating enquiries.
• Operating tills and handle transactions with accuracy and care.
• Picking, packing, and preparing customer orders securely for delivery.
• Maintaining a clean, safe, and well‑organised store environment.
• Supporting stock management, merchandising, and flexible teamwork across departments.

Applications for the position of Counter Sales Advisor are invited from individuals who has:

• Strong communication skills and a professional, customer‑focused attitude.
• The ability to develop a positive working relationship with customers
• Experience in a fast‑paced customer service role, ideally in plumbing trade.
• Knowledge of general plumbing and heating products
• The ability to identify sales opportunities and solve customer issues creatively.
• Forklift license is desirable

The successful person will receive a competitive rate of pay plus benefits including:

• Staff Discounts
• Comprehensive in‑house training and development programme
• Incentive bonus scheme
• Contributory pension scheme
• 30 days annual leave (inclusive of public holidays)
• Cycle to work scheme

Closing date for the receipt of all applications is Wednesday 21st January 2026

Job Specification