Counter Manager Skincare Cluster Clinique and La Mer

The Estee Lauder Companies Inc.; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global prestige beauty company in Glasgow seeks a dynamic Counter Manager to lead and develop sales teams. This role demands exceptional leadership and business acumen to ensure targets are met while delivering outstanding customer service. The ideal candidate will thrive in a fast-paced retail environment and will possess strong training and coaching skills, alongside retail sales experience. Opportunities for professional growth and a competitive remuneration package are offered.

Benefits

Progressive career opportunities

Outstanding training and development

Competitive remuneration and benefits package

Qualifications

• Proven leadership and coaching skills in a retail environment.
• Ability to handle customer service situations with diplomacy.
• Experience in strategic planning and execution.

Responsibilities

• Lead, coach, and develop a team of Sales Associates.
• Create and execute a business plan to recruit and retain customers.
• Ensure achievement of sales and operational targets.

Skills

Effective verbal and written communication skills

Quality customer service skills

Results oriented

Proactive and positive approach to work

Retail sales experience

Team leadership

High attention to detail

Tools

Microsoft Excel

Job description

Counter Manager Skincare Cluster Clinique and La Mer

Join to apply for the Counter Manager Skincare Cluster Clinique and La Mer role at The Estée Lauder Companies Inc.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organizational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people
• Retail sales experience
• Team leadership
• Degree of experience dependent on business/Store size
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerized system including email, Microsoft Excel