CORPORATE APPRENTICE (LEVEL 2) - DATA & DIGITAL SUPPORT ASSISTANT

Educators Wales; Cardiff; On-site; GBP 25,000; Full time

Job summary

A local government organization in Cardiff is seeking a Corporate Apprentice Data & Digital Support Assistant. In this role, you will develop skills in managing and analyzing educational data supporting Cardiff Schools, working online with office-based support as needed. This position offers an initial temporary contract for 21 months, providing essential experience and learning opportunities in local government operations.

Qualifications

• Keen to learn and develop skills related to data and digital support.
• Ability to work online and manage data securely.

Responsibilities

• Learn to develop skills in database management and data security.
• Process and analyze data for internal reporting and management.
• Support customers with inquiries and assist in database administration.

Skills

Database management

Data processing and analysis

Microsoft Office (Word, Excel)

Customer service

Education

Apprenticeship qualification in Digital Application Support at Level 2

Job description

Salary: Gradd 1 – £24,413 – £24,413

About The Service

Our Education Information Systems Team is looking to employ a Corporate Apprentice (Level 2) Data & Digital Support Assistant based at County Hall, Atlantic Wharf, Cardiff, CF10 4UW. As an apprentice you will contribute to our Service which supports and manages Cardiff Schools' pupil data, through maintenance and development of a central pupil database, reports and analysis of pupil performance in Cardiff, providing data to all our Education teams and providing Statutory and Local Data Returns to Welsh Government and other Services/Organisations.

Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer‑facing, technical, trade or support role, our employees help us to make a difference to our communities. To reflect the communities we serve, and to support residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role. Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx

This role will involve working online from home with occasional working from our office base depending on preference and/or team needs.

About the job

In this Corporate Apprentice (Level 2) role you will learn to:

• Develop skills which will enable you to understand how databases work and how data is collected, stored and managed securely.
• Process and analyse large volumes of data, including using reporting tools that will enable the production of tables, graphs and dashboards for internal staff and management.
• Develop general office administration skills, including the use of Microsoft Office tools such as Word and Excel, along with other software, and helping customers with their enquiries as well as system administration, development and business improvements.

To support your development, you will undertake a Welsh Government Apprenticeship Framework Qualification in Digital Application Support at Level 2 in the role and will receive on‑the‑job training and supervision to help you deliver an efficient and effective service in a positive and customer‑focused manner. You will also be supported by your manager and a named mentor who will encourage you to develop a range of transferrable skills to support your career progression.

Many of our teams work online and home working with occasional coming into the office. Where homeworking is required, you will be given the necessary equipment and training, however, you will need to arrange your own internet connectivity (support may be available to help with this).

The role is 37 hours per week but operates the Council's Flexi policy to allow a work‑life balance, with expectation to support the Information Systems Team during peak periods of work.

If after reading the job description, you have any questions about the role please contact Patrick Lake at [e-mail] or Rodel Currie on 07974 597355.

What We Are Looking For From You

Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.

As a Corporate Apprentice, you will gain valuable experience working for Cardiff – the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.

To be eligible to apply for this role, you must live in Cardiff and have not already gained the apprenticeship qualification (or NVQ equivalent) offered in this role at the same Level or higher. Please check your address falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx

Graduates living in Cardiff are not eligible to apply for Level 2 Apprenticeships but may be eligible to apply for other roles, including Level 3 apprenticeships or above, provided their degree modules are different to the apprenticeship qualification content offered in the role.

If you are not eligible to apply for this role, you may be eligible for our other advertised roles. Please check our other vacancies at www.cardiff.gov.uk/jobs

Additional information

This post is not suitable for post share. This post is temporary for 21 months if worked full time, or longer if worked part time. Most roles are based on a 37‑hour week though many roles can be worked on a part time basis at a minimum of 16 hours per week for apprentice roles.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

To be considered for shortlist and interview you must provide examples on your application of how you meet all Essential Criteria. You should also include examples to evidence your match to as many of the Desirable Criteria as possible, as we may also use these to shortlist where we receive a large volume of applications from candidates meeting all of the Essential Criteria. Include your examples in the relevant Supporting Information sections of the online application form. Do not upload a CV as this is unlikely to meet shortlisting requirements.

Please read the guidance on how to apply. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

To find out more about our organisation to support your application, or potential future interview, you may find it helpful to find out a little more about the wider role of the Council. Follow us on X, Facebook, Instagram, subscribe to our YouTube Channel, or visit our website www.cardiff.gov.uk to learn more.

If you need help with your application, please contact our Into Work Services Team at www.intoworkcardiff.co.uk or 02920 871 071.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We note the Council does not accept CVs. When completing the supporting information section of your application, please ensure you refer to the information located on our website:

Important information you need to read in order to complete your application

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information

• Candidate Pack
• Employee Charter
• Recruitment of Ex‑Offenders
• Privacy Notice

Atodiadau

• Job Description & Person Specification