Coordinator

Srvoproperty; City of London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading UK property consultancy is seeking an Entry-level Project Coordinator to join their team. This hybrid role requires excellent communication and IT skills to support property management operations. Responsibilities include processing instructions, managing diaries, handling customer inquiries, and assisting with document management. Ideal candidates will have a strong grasp of English, a proactive approach to tasks, and the ability to work under pressure.

Benefits

25 days annual leave

Flexible working opportunities

Career growth opportunities

Employee Referral Scheme

Discretionary Bonus

Qualifications

• High standard of numerical and written English grammar.
• Experience in residential block property management is preferred.
• Capability to manage challenging callers with professionalism.

Responsibilities

• Process instructions from management companies and clients.
• Manage diaries to maximize efficiency for inspectors.
• Document management including copy, scan, and saving.
• Handle customer enquiries in a professional manner.
• Assist with invoicing and credit control.

Skills

Interpersonal skills

Communication skills

IT skills

Ability to prioritize

Numerical skills

Tools

Excel

Outlook

Insightly

Solarvista

Dwellant

Fixflo

Job description

Base pay range: Direct message the job poster from SRVO Property.

Location – Hybrid working – London / home based

Salary – Competitive

About SRVO:

SRVO is a Chartered Surveying and Property Consultancy, providing a full range of surveying, project and consultancy services, along with Risk Assessments throughout the UK. SRVO supports both the commercial and residential sectors, we are proud of our great reputation and the relationships built with our clients over many years.

Our mission is to transform the property landscape with safe and sustainable solutions.

At SRVO, we set up people to succeed, giving them the tools and support that they need. This includes a clear path to career development, a broad variety of experiences, and technology that enables them to flourish.

We recognise the individual capabilities and contributions of all our people in a supportive environment where wellbeing is prioritised. We foster an ambitious environment, where people strive to improve and be challenged whilst also enjoying the work that they do. We are open and clear regarding reward and seek to deliver a leading approach that recognises great people.

SRVO is an Odevo Group Company.

Benefits

• 25 days annual leave for work-life balance.
• Hybrid and flexible work opportunities.
• Opportunities for career growth.
• Employee Referral Scheme for potential bonuses.
• Discretionary Bonus.

Job Description:

Join a rapidly growing property company at the forefront of the real estate market. The Project Coordinator will work as part of a team, under the direction of the Health & Safety / Risk Directors, maximizing efficiencies with the use of technology, while ensuring customer service is at the forefront and consistency is maintained.

This role requires a person who can learn quickly and prioritize as they will be covering several different jobs. The ability to multi‑task is therefore essential.

Primary Responsibilities

• Processing of instructions received from Odevo Property Management Companies, Partners, External Clients etc.
• Effective diary management to maximize cost/earning potential for each inspector to achieve monthly and annual targets.
• Liaise with Leaseholders, Clients, Property Managers, and Inspectors regarding property access, fee proposals, and instructions.
• Respond to particular enquiries in a prescribed format using templates.
• Document management: copy / scan / index / save documents to various systems.
• Undertake bulk mail merge printing via the outsourced mailing service or via the portal, including printing, collating, envelope stuffing and posting promptly.
• Answer external calls with a professional telephone manner and ability to manage challenging callers.
• Proofreading and quality assurance for reports generated by inspectors and uploading to the necessary portal.
• Create and issue invoices and credits for all relevant services conducted.
• Assist with Credit Control.
• Provide cover for staff absence/holidays if necessary.
• Assist with providing accurate data for management reports.
• Use Insightly, Solarvista, Dwellant, Fixflo, Outlook, Word, Excel and any other systems as required.
• Other administrative duties relating to the running of the department.

Person Profile / Skill Set

• The initiative, enthusiasm and self-confidence to interface directly with clients.
• Understanding of Residential Block Property Management.
• Well‑developed interpersonal and oral communication skills, professional telephone manner and ability to manage challenging callers.
• High standard of numerical and written English grammar.
• Good IT skills, particularly in Excel.
• Excellent interpersonal skills and customer focused.
• Ability to work on own initiative.
• Ability to prioritize workload and work under pressure.
• Work to pre‑determined task deadlines.
• Follow written procedures.

Application Process:

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit SRVO on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-RR12.

Referrals

Referrals increase your chances of interviewing at SRVO Property by 2x.

Seniority level

Entry level

Employment type

Contract

Job function

Administrative, Customer Service, and Research

Industries

Construction