Convenience Store Manager - Lead Operations & Service

Sainsbury's Supermarkets Ltd; Brixham; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading UK retail chain is seeking a Customer and Trading Manager for their Brixham store. In this role, you will ensure daily operations run smoothly and manage a small team, focusing on delivering exceptional customer service. You will be accountable for performance management and KPI delivery while fostering a supportive environment for staff. The position offers a competitive salary alongside attractive benefits including a discount card, annual bonus scheme, and generous holiday entitlement.

Benefits

10% discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Previous line management responsibilities in a fast‑paced environment.
• Track record of providing excellent customer service.
• Experience in managing employee relations issues.

Responsibilities

• Manage daily operations of the store effectively.
• Oversee a small team to ensure efficiency.
• Handle performance management and capability issues.

Skills

Customer service

Operational leadership

People management

KPI delivery

Coaching

Job description

A leading UK retail chain is seeking a Customer and Trading Manager for their Brixham store. In this role, you will ensure daily operations run smoothly and manage a small team, focusing on delivering exceptional customer service. You will be accountable for performance management and KPI delivery while fostering a supportive environment for staff. The position offers a competitive salary alongside attractive benefits including a discount card, annual bonus scheme, and generous holiday entitlement.