Convenience Store Leader: Drive Service, Ops & KPIs

Sainsbury's Supermarkets Ltd; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in Maidstone is seeking a Customer and Trading Manager to oversee daily operations and lead a dedicated team. You will ensure a high level of customer service and manage staff performance effectively. Your responsibilities will include operational leadership in the absence of senior management and achieving key performance indicators. The role also offers a competitive salary along with numerous benefits, fostering a supportive and inclusive work environment.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching up to 7.5%

Colleague support resources

Cycle to Work scheme

Qualifications

• Experience leading a team in a fast-paced, customer-facing environment.
• Strong track record in delivering KPIs and customer satisfaction metrics.
• Ability to manage employee relations, including performance and absence.

Responsibilities

• Manage daily store operations and ensure team performance.
• Lead a small team and adapt to various store situations as needed.
• Create a positive customer experience while maintaining operational efficiency.

Skills

Previous line management experience

Brilliant customer service

Operational leadership skills

Performance management

Coaching skills

Job description

A leading supermarket chain in Maidstone is seeking a Customer and Trading Manager to oversee daily operations and lead a dedicated team. You will ensure a high level of customer service and manage staff performance effectively. Your responsibilities will include operational leadership in the absence of senior management and achieving key performance indicators. The role also offers a competitive salary along with numerous benefits, fostering a supportive and inclusive work environment.