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Control Room Supervisor

The Octavian Group

United Kingdom

On-site

GBP 25,000 - 35,000

Full time

30+ days ago

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Job summary

A leading security services provider in Bingham is seeking a dedicated Control Room Supervisor to oversee operations within a busy 24/7 Control Room. The ideal candidate must have a valid SIA Door Supervisor licence, excellent communication skills, and a full UK driving licence. This role includes supervising officers, conducting compliance checks, and responding to incidents. An ability to remain calm under pressure and manage effectively is essential. The position offers free on-site parking and sick pay.

Benefits

Free parking

On-site parking

Referral programme

Sick pay

Qualifications

Valid SIA Door Supervisor licence is essential.
Full valid UK driving licence is essential.
Flexibility in working hours, including nights and weekends.

Responsibilities

Supervise control room operations and officer activities.
Conduct compliance checks and ensure proper documentation.
Monitor control room systems and maintain communication.
Respond to incidents and assist in alarm activations.

Skills

Leadership skills

Excellent communication skills

Ability to remain calm under pressure

IT literacy

Education

General education

Your security is our business, and your success and safety are our goals..

Octavian Facilities Management Limited t/a Octavian Security UK

Our expertise, as well as our passion for web design, sets us apart from other agencies.

Working Hours: 12 hour shifts, 4 on – 4 off schedule with rotational night shifts

Location: Bingham

Octavian Security is a trusted security services provider with a strong focus on professionalism, reliability, and client satisfaction. We are looking for a dedicated and experienced Control Room Supervisor to join our team and ensure smooth, efficient operations within our busy 24/7 Control Room.

Role Overview

As a Control Room Supervisor you will supervise and coordinate the activities of Control Room operations, ensuring officers adhere to company policies and procedures, while managing site visits, keyholding responsibilities, and supporting compliance and service delivery.

Personal Qualities

The ideal candidate will have a good standard of general education, strong verbal and written communication skills, and must demonstrate a professional and calm manner under pressure. They will be IT literate, with the ability to use monitoring and reporting systems confidently.

The ideal candidate will be reliable, responsible, and show initiative in responding to incidents or issues. A high level of integrity and attention to detail is essential, alongside the ability to prioritise tasks and manage multiple responsibilities.

We expect the individual to be methodical and accurate, maintaining a flexible and proactive approach to work, while demonstrating leadership and the ability to support a team environment.

Key Tasks

To monitor control room systems and maintain effective communication with officers and sites.
To carry out welfare checks and ensure officers are present, alert, and performing as required.
To ensure all control room documentation is completed accurately and kept up to date.
To check and confirm that officers are wearing correct uniform and PPE where applicable.
To conduct site visits, completing compliance and welfare checks, and reporting findings to management.
To respond to alarm activations, calls for assistance, and other operational events as appropriate.
To handle and manage keys securely, maintaining accurate key logs and access control procedures.
To elevate serious incidents in line with company protocols and notify the appropriate manager.
To log and report absences, lateness, and operational breaches by officers.
To support the preparation of rosters and shift handover documentation.
To participate in the continuous improvement of control room systems and processes.
To ensure full compliance with company policies, SIA licensing requirements, and Health & Safety standards.